Assistant General Manager - Oscar's

Description:

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership to effectively perform their responsibilities.

POSITION SUMMARY:

The Assistant General Manager is responsible for managing the daily operations of our Gourmet Steakhouse, including the selection, development, and performance management of employees. In addition, oversees the inventory and ordering of food and supplies, optimize profits, and ensures that guests are satisfied with their dining experience. All duties are to be performed in accordance with the Food and Beverage division standards and Property policies, practices, and procedures, as well as Plaza brand standards.

POSITION RESPONSIBILITIES/DUTIES:

• Manage assigned operational functions within the department consistent with the strategic plan and vision for the department and division.
• Oversee the daily floor operations to ensure that service is done proficiently.
• Communicate daily with Executive Chef and/or Sous Chef in charge and Director of Food & Beverage, providing current information on large parties of expected VIPs.
• Open/close shift, including logbook and pre-meal briefing.
• Manage and monitor fiscal budget, operations of assigned departments and marketing strategies to produce both short term and long-term profitability.
• Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
• Oversee all aspects of service, inventory control and labor management to operate the Gourmet Steakhouse efficiently and cost effectively.
• Review and complete daily payroll; control daily labor costs.
• Manage the delivery and measurement of guest service within assigned department(s) consistent with the Company's core service standards and brand attributes.
• Interact with guests frequently to ensure satisfaction and enjoyment of dining experience.
• Ensure maintenance and cleanliness of Gourmet Steakhouse and communicate expectations to Housekeeping and Maintenance Departments.
• Manage Human Resources responsibilities for assigned departments to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with Company policies, legal requirements, and Collective Bargaining Agreements.
• Supervise dining room and kitchen activities to ensure quality production and delivery of product and service.
• Responsible for smooth, efficient, cost-effective operation of the Gourmet Steakhouse, to include labor management, supervision of all aspects of service, and inventory control.
• Interact with guests frequently to ensure satisfaction and enjoyment of dining experience.
• React to any guest complaints and take any appropriate action.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Bartenders
• Apprentice Bartenders
• Gourmet Food Servers
• Gourmet Lounge Servers
• Gourmet Bussers
• Hosts

MINIMUM QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Must have the ability to write in a clear and professional manner. Strong written and verbal communications skills.
• Works quickly and under minimal supervision or independently.
• Maintains excellent relations with co-workers.
• Performs all other related and compatible duties as assigned.
• Regular attendance, in conformance with the standards which are established by PlayLV Property, is essential to the successful performance of this position.
• To perform this job successfully, an individual must be able to perform each essential duty.
• Must have the ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Must have the ability to apply commonsense understanding to conduct detailed written or oral instructions. Exercise good judgment, makes decisions, and works under pressure.
• Must have the ability to deal with problems in a calm and professional manner.
• Must operate effectively in a deadline-oriented and multi-task environment.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Excellent critical thinking skills.
• Ability to obtain the appropriate work authorization per Health regulations.
• Knowledge of basic Windows programs: Microsoft Word and Excel.
• Must have the ability to read and comprehend simple instructions, short correspondence, and memos.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements:

EDUCATION and/or EXPERIENCE:

Required:

• At least 5 years of previous hospitality experience in a fine dining restaurant or Gourmet Steakhouse with scheduling experience.
• At least 2 years of previous management experience in a high-volume Gourmet Steakhouse, preferably within a major hotel/casino or fine dining French gourmet steakhouse environment.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Bachelor's degree from a four-year college or university and/or course certification from an accredited culinary institute.
• Previous experience managing employees using a Collective Bargaining Agreement.
• Previous experience working in a similar resort setting.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness Card
• Health Card

WORK SCHEDULE/HOURS:

• Varies

WORK CONDITIONS:

• Walking and continuously standing (more than 75 % of the time)
• Vision, hearing, speech, and literacy (critical)
• Ability to work in a smoky, noisy environment with bright lights & hot and cold temperatures.
• Ability to communicate vocally utilizing portable radios and telephones (critical)

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.