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Form of workSchool of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With over 300+ schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds.
The full time Assistant General Manager (AGM) runs the show from ACDC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our AGMs bring a commitment to working with every part of the school’s community and operations to cultivate our unique culture and environment, where our students learn music and life skills. This is not a remote position.
This job is for School of Rock Green Valley.
Roles and Responsibilities (At the direction of the GM):
Relationship Management:
- Ensure maximum student retention by creating and maintaining the warm and positive culture of the school
- Communicate regularly with parents on progress reports and updates on school events and activities.
- Interact with students to make certain their needs are being met.
- Oversee student attendance, lessons, rehearsals, and concerts. Communicate absences to parents.
- Handle and resolve customer relations issues
School Management:
- Manage daily teaching schedule for peak efficiency and maximum profitability.
- Assist in managing teaching staff and front desk staff
- Assume responsibility of school operations in the absence of GM
- Create and maintain the unique "vibe" of SOR Chatham through care and maintenance of the physical environment
- Maintain attractive merchandise displays, keep an accurate inventory and minimize damaged goods.
Sales and Promotions:
- Handle inbound leads and maximize conversion of leads to new students.
- Facilitate tours to prospective students and parents to sell enrollment.
- Manage ongoing marketing to prospect list.
- Maintain our active social media presence on a daily basis
- Effectively promote shows/concerts with advertising, flyers, direct mail and other marketing.
- Engage in music community outreach to provide guest artist opportunities for clinics and residencies
Financial Management:
- Assume responsibility with the GM for the School’s Performance
- Assist GM across customer billing, and collections.
- Meeting all enrollment goals insuring the school’s financial success.
- Maximizing Tuition
Skill Requirements:
- 3+ years experience in marketing, sales, and/or customer service environment, social media management
- Excellent customer service and relationship skills
- Detailed-oriented with strong organizational skills
- Experience and interest in working with children
- Strong business acumen, preferably experience assisting in running a small business
- Excellent communication skills
- A collaborator who works well across diverse populations
- Strong work ethic, integrity, and leadership skills
- Resourceful, proactive, and innovative
- Passion and/or interest in music and the arts are highly desirable
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It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.
