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Form of work
SalaryResponsibilities:
- Assist the Front Office Manager in overseeing the daily operations of the front desk and guest services.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Ensure smooth check-in and check-out processes for guests.
- Train and supervise front desk staff to provide excellent customer service.
- Manage phone systems and ensure calls are answered promptly and professionally.
- Coordinate with other departments to fulfill guest needs and resolve issues.
- Maintain accurate records of guest interactions, transactions, and reservations.
- Assist with administrative tasks such as scheduling, payroll, and inventory management.
Experience:
- Previous experience in a Front Office or guest service role is preferred.
- Strong communication skills, both verbal and written.
- Excellent customer service skills with a friendly and professional demeanor.
- Proficient in using phone systems and other office equipment.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Knowledge of hotel operations and reservation systems is a plus.
We offer competitive pay and benefits package for this position. If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Please submit your resume along with a cover letter explaining why you are interested in this position.
Job Type: Full-time
Pay: $68,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
