Area Relations Manager

About Sola Salon Studios

Sola Salons is a wholly owned subsidiary of Radiance Holdings, LLC. It is the nation’s largest and fastest-growing salon studios franchise and was established in 2004 with the opening of the first-of-its-kind location right here in Denver. Now, with over 700 locations in the US and Canada, we provide 30,000+ salon professionals with premium, fully equipped salon spaces in which they own and operate individual boutique salons alongside the support and tools they need to succeed.

The Sola Home Office is in Lakewood, CO and our Home Office Team is a group of ambitious, driven, and fun people who work hard and enjoy what we do. We are looking for people committed to serving our beauty professionals and who share our goal of empowering others to live their best lives.
Position Summary: Area Relations Manager (ARM)

In the role of ARM, you are responsible for achieving revenue goals through lead generation, conversion, and retention activities that include developing and maintaining relationships within the community in each of your Sola Salons locations. By partnering with the General Manager, Regional Manager, Operation Manager and Director you will cultivate a deep knowledge of the customer and the local market. As the ARM, you will join our Corporate Operations team to ensure the success and growth of our 19 corporate-owned locations in the Orange County Market. These locations are - Mission Viejo, Aliso Viejo, Rancho Santa Margarita, Ladera Ranch, Lake Forest, Sunset Beach, and Huntington Beach.

The ARM is a front-line position which directly addresses the needs of our professionals and is responsible for executing our Sola programs and initiatives in the market. We are a service business in which we enable professionals to grow successful businesses. Sola’s success is based on marketing and recruiting the best professionals in the market and working with them to stay with us long-term. The Sola Manager is directly responsible for delivering a high level of support and service to our professionals and their clients so they can each achieve their success as they define it.

This is full-time position with some nights and weekends required. Our beauty professionals have 24/7 access to the salon, so it is sometimes necessary to work before or after usual business hours to accommodate their schedules. The right person for this position is passionate about supporting other’s success, has a proven ability to communicate, is organized and detail oriented, and can assist in developing effective systems and executing processes.

Position Reports to: General Manager- CA

Personality and abilities of who we are looking for:

• Highly self-motivated individual, who thrives in a self-managed environment and has a true entrepreneurial spirit.
• Ability to take on multiple tasks at any given time and achieve desired deadlines.
• Highly proficient with time management and organizational skills.
• High EQ individual, who can lead decisions with facts, not emotion.
• Outgoing and personable individual, who loves to meet new people and can communicate effectively through text and verbal communications.
• Ability to maintain a professional demeanor with both written and verbal communications to our customer, even under high stress situations.
• Customer centric oriented, who strives to foster a customer service forward community.
• Ability to use various technologies to complete basic job functions, such as iOS devices, PC computer, Word, Excel, PowerPoint, RentManager, Microsoft Outlook and other communication platforms such as Zoom and Microsoft Teams.
• Must be able to provide and maintain proof of auto insurance.

Job Responsibilities:

Leasing and operations:

• Manage all aspects of lead generation in the CRM tool. This includes generation of new lead, cultivation of existing leads, pre/post tour follow-up, reengagement strategies of cold leads and overall fostering and maintenance of the CRM tool.
• Manage and update CRM system to ensure detailed information is entered and maintained from all lead sources.
• Respond to all potential leads with timely follow-up and ensure the CRM tool and CMS systems are up to date and well maintained.
• Respond to telephone inquiries, text messages in the CRM tool - Timely (in real time where possible) and conduct walk-in and scheduled tours with prospects.
• Make outbound sales calls to leads, with the intention of scheduling a tour with the driver being to move the sales process forward and ultimately renting of the studio.
• Stay up to speed with current market trends, following social media platforms of Sola (local pages and national) and local competitors.
• Keep a pulse on locations local influencers and social media presence, to increase awareness, reputation, and knowledge of the community.
• Directly manages and conducts tours of studios through physical, on-site tours of studio and overall locations facilities.
• Support the General Manager and Director in ensuring that the community, including all available studios, common areas and grounds are staged, marketable and aligned with company Brand Standards.
• Directly work with Marketing to meet communication deadlines
• May perform other duties as needed and/or assigned.

Stylist Relations and Community Support:

• Negotiate and maintain current rental agreements and renewals.
• Support the rent collection and accounting dept. in weekly rent collection, payment plan follow-up, following up with delinquencies, and aids with eviction notice deliveries & procedures.
• Upholds and executes against NSF policies and processes with the Sola professionals.
• Conduct orientations of the studio and facilities, onboarding and offboarding in accordance with our policies and process with Sola Professionals.
• Identify and resolve tenant issues quickly, efficiently, and in accordance with our Company values.
• Send out relevant and timely communications using company specific tools for updates and notices.
• Utilize company resources to train new beauty professionals on the Sola Differentiators from our competition.
• Timely follow-up with any and all maintenance requests, to ensure satisfaction and overall completion is achieved.
• Works with General Manager on monthly/quarterly ‘Show the Love’ events within the location, to support and celebrate Sola professionals for their milestones.
• Treat Sola professionals with dignity, empathy, and respect.

Facilities Management:

• Ensure the salons maintain a clean and high-end appeal to Sola professionals and clients on a routine basis.
• Coordinates monthly/quarterly walk-thru’s with cleaning companies to reset expectations and obtain quotes for specialty cleaning needs.
• Communicate regularly to schedule maintenance and repairs with our Facilities Manager, painter, HVAC tech, low voltage techs and other contractors.
• Conduct regular inspections of property to ensure it is up to our Company standards

and is in good working order.

• Quickly resolve emergency maintenance issues through contacting of local Facilities Manager and working with GM on after hours/emergency requests. *This will require some evenings and weekends to be on call to help facilitate.
• Resolve minor technology issues for various systems within the salons.

Team Member:

prospects, vacancies, physical condition of property, best practices, etc.

• Encouraged to actively participate in the social media presence of Sola Salons through Facebook, Instagram, etc. to help boost our online presence in accordance with our marketing department.
• Support other locations in market as needed, and any other tasks assigned to you as we continue to grow.
• Understanding that business needs change, which could and will require you to take on any additional tasks and locations for the interim, or anything else outlined by management.
  

Required Experience

• 5+ years of B2B sales experience.
• 5+ years in direct sales with a proven track record of setting goals and achieving results.
• Skilled at creating relationships through various methods of communication, including: phone calls, face to face, networking events and on-site lead generation events.
• Exceptional persuasive problem-solving skills.
• Demonstrated ability to work under high pressure situations with a high demand for quick results.
• Daily travel in personal vehicle with local market to visit with Sola pros, facilitate tours, onboarding, offboarding and various other stylist relation activities required (up to 100-200 miles a day car travel) *Mileage reimbursement paid.
• Must provide and maintain proof of automobile coverage.
• A valid driver’s license and proper vehicle insurance is required.
• Highly proficient in CRM tools management.

Benefits

Competitive benefit package includes health insurance, dental insurance, and vision insurance, a 401K plan, and paid vacation and (10) holidays per year.

Compensation

This is a full time, salary-exempt position. The salary for this position is $66,560 annually and is commensurate with experience. This role is also engaged in a robust performance based bonus plan that is paid out in monthly, and quarterly frequencies.