AddressTITLE: Employee Relations Manager – Corporate
CLASSIFICATION: Full Time Exempt
DEPARTMENT: Human Resources
REPORTS TO: VP HR – Corp Office
COMPENSATION: $67,000.00 - $72,000.00 Salary
COMPENSATION: $67,000.00 - $72,000.00 Salary
Position Summary:
Focus on making the company a better place for Team Members. Responsible for building positive relationships with Team Members, to help improve employee satisfaction, increase retention and productivity while promoting CSG standards and culture.
Essential Duties and Responsibilities:
· Investigate workplace concerns, in a fair, impartial, factual and non-biased manner;
· Develop action plans and provide interventions as necessary;
· Addressing complaints from Team Members;
· Work with CSG Management to identify opportunities to proactively address common Employee Relations issues;
· Provide guidance and coaching to management to address employee behavior and performance areas;
· Oversee the use of effective documentation techniques and maintain accurate
confidential records regarding all reported matters and fact-finding documentation
· Proficiency with Core Values;
· Build positive relationships with HR representatives from our contracts;
· Maintain and improve all Team Member recognition programs;
· Visit locations with over a headcount of over 25 Team Members across all regions;
· Conduct Exit Interviews and gather information to improve retention;
· Participation in any required meetings;
Knowledge/Critical Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· 3-5 years of experience in Human Resources – Employee Relations preferred
· Strong understanding of labor and employment law and Employee Relations
· Exceptional interpersonal skills
· Natural problem-solving ability to improve situations for Team Members
· Good team-management abilities;
· Conflict resolution skills
· Analytical mindset, and critical thinking abilities;
· Excellent communication and organizational skills required;
· Bilingual required
· Must possess a California Driver’s License with a driving record acceptable to Company risk management and its insurance underwriters
Physical Demands/Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Works under moderate supervision
· 50-60% travels to other site locations
· Stand, sit or walk for an extended period of time
· Endure various physical movements throughout the work areas.
· Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
· Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
· Satisfactorily communicate with team members, management, and clients to their understanding.
