Client Relations Management Specialist

Client Relations Management Specialist

This is a full-time position, anticipated to commence as soon as a qualified applicant is identified. Client Relations Management Specialist is a remote role with domestic and international travel and will report to our VP, Client Relations.  
As it continues to capitalize on its strong foundation, GeBBS is seeking to identify outstanding leaders to join the organization. The CRM will be responsible for Client Relationship management to sustain and grow Client Relationships.

Essential Functions:

• Communicates effectively to deliver department goals, respond to market trends and meet unexpected challenges involved with functioning independently in a fast-paced CRM environment.
• Manages the primary liaisons between the Client’s mid to senior management staff and Managers/Directors of Global Operations. Ensures any issues or escalations are addressed in a timely manner and to the Client’s satisfaction. Follow-through to check progress and output consistency.
• Tracks escalated issues and reporting to the Operations & CRM leadership
• Reviews weekly project trackers and conducts state of the client discussions with CRM and Operations
• Participates in strategic and tactical Client/Operations calls to propose solutions and keep sight on opportunities.
• Provides engineering, sales, education and clinical support in response to field inquiries on as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends and players.

Qualifications and Requirements:

• 4+ years of experience in health care CRM roles preferred.
• Bachelor’s Degree or equivalent experience required.
• Strong subject matter knowledge of the Payer vertical; both health plans and Risk Bearing Providers
• Capacity for self-motivation, independent initiative and creative problem-solving
• Long-term Client Relationship development and management skills
• Excellent written, verbal and presentation skills

GeBBS delivers a people-oriented, equal opportunity culture that supports a friendly work environment, innovative ideas, and a benefits-rich employee package.