Appointment Scheduler/Medical Receptionist

Description:Since 1966, we have been an independently owned specialty clinic located in St. Cloud, MN. We partner with patients to provide exceptional, compassionate ENT care. Our core values include integrity, respect, patient-centered care, teamwork, innovation, open communication and accountability. Our patients are the #1 reason we love our work; we get to help improve their overall health and make a real difference in their lives.
*
If you have at least one year of job-related work experience, preferably in a medical setting, can flourish in a fast-paced environment, and can fulfill our core values in all that you do every day, we would love to hear from you!*
Job Summary
As an Appointment Scheduler, you are responsible for answering phone calls and scheduling patient appointments based on physician’s availability, and performing other tasks related to the position. As a Medical Receptionist, you are responsible for greeting and checking-in patients, collecting co-payments, verifying insurance, scheduling appointments and answering any questions patients may have pertaining to their visit. This position spends about 50% of the time working in each job.
Hours
This position will work between the hours of 7:30 AM and 5:15 PM.
Essential Job Functions
Must adhere to SCENT’s core values, which include integrity, respect, patient-centered care, innovation, teamwork, open communication, and accountability while fulfilling all job responsibilities.
Essential Job Functions of Appointment Scheduler

• Answer incoming phone calls and address the caller’s needs by scheduling patient appointments, answering questions or directing the phone call to the proper department or person.
• Make outgoing phone calls to return calls from voicemails received, to reschedule patients as needed and to schedule appointments for patients from referring clinics.
• Process patient information in the computer system, which includes verifying the patient’s insurance and collecting payments toward account balances.
• Review specific office visit protocols with the patient.
• Scan in and assign referring correspondence including labs, pathology, reports, and other documents.
• Manage patient information for satellite offices including weekly faxing of schedules, updating schedules with changes, preparing patient registration/intake paperwork, verifying insurance eligibility, and completing updates to the patient demographic information upon return of paperwork from the satellite offices.
• Prepare mail for postage pickup and distribute incoming mail to the appropriate party or department.
• Order office supplies for clinic use and maintain an appropriate level of inventory for supplies.

Essential Job Functions of Medical Receptionist

• Provide a friendly, welcoming greeting to all patients and vendors. Provide exceptional customer service while displaying an attitude of helpfulness.
• Take extra time to listen to patients, especially when they are experiencing hearing difficulties and/or language barriers.
• Process patient information in the computer system, which includes verifying the patient’s insurance and driver’s license information, collecting insurance copayments and payments toward account balances.
• Provide patients with the necessary forms and respond to questions in a clear and concise manner.
• Clean the lobby areas on a regular basis throughout the day using universal precautions outlined in Blood Borne Pathogen training.

Other Responsibilities

• Develop proficiency in explaining how to set up and access the patient portal, MyMedicalLocker, and provide basic information regarding Care Credit to patients.
• Manage and de-escalate situations when patients become frustrated.
• Maintain the highest degree of confidentiality regarding patient information and follow all confidentiality policies, procedures and regulations required by the clinic and the state of Minnesota.
• Complete record release requests following HIPPA compliance and current guidelines.
• Update/add referring doctor’s demographic information in the electronic record system for sending correspondence.
• Sort incoming faxes and assign them to the appropriate staff or patient accounts.
• Communicate information to other clinic staff in person, through email, and utilizing Microsoft Teams software.
• Attends department and company-wide meetings when scheduled.
• Follow all company policies and procedures while carrying out job responsibilities.
• Perform other duties as assigned.

Work Environment
This position works in shared space with close proximity to other employees. The office area is fast-paced and may be noisy with many distractions.
Physical Demands
Work is performed in an office environment. Requires ability to stand and move around occasionally.
Travel
No travel is required.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. St. Cloud Ear, Nose and Throat Clinic reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
St. Cloud Ear, Nose & Throat Clinic has made a commitment to diversity and inclusion in its workforce and is an EEO/AA employer.
Requirements:Qualifications and Skills Required
The qualified candidate will have a high school diploma or GED and one year of job-related experience. Prior experience with medical scheduling in a clinical setting preferred. Must be able to use computer effectively to schedule appointments and document information.
Competencies
The successful candidate must possess the ability to work in a fast-paced and dynamic environment.
Must present a friendly, helpful demeanor and maintain effective working relationships with patients and clinic personnel in order to meet the needs of both parties. In addition, must present a professional image, possess exceptional people skills and maintain a calm demeanor under pressure. This position requires excellent phone skills, high attention to detail, the ability to multitask and prioritize and strong time management and organizational/coordination skills.
Additional Eligibility Requirements

• Must be able to pass a criminal background check
• Must complete Tuberculosis screening.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour