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Form of workJob Description
Job Title: Appointment Scheduler & Customer Service Coordinator
Location: In-Office at Honest Home Solutions, Tacoma, Washington
Position Overview: We are seeking a dedicated Appointment Scheduler & Customer Service Coordinator to play a pivotal role in our company's success. Your main responsibility will be to schedule appointments for our sales team, a critical function that drives our ability to serve clients and grow our business. This role is based in our office and includes direct interaction with potential and existing clients who visit us.
Training & Support: Comprehensive training will be provided to ensure you are fully equipped to succeed and thrive in your role.
Compensation: We offer competitive compensation, above the industry average, based on experience.
About Us: At Honest Home Solutions, we are leaders in the exterior remodeling industry, specializing in Siding, Decking, Roofing, and Windows. Our commitment to high-quality materials, expert craftsmanship, and unparalleled Customer Service sets us apart. As we continue to grow, we're looking for a dynamic new team member to join us at the heart of our operations.
Join Us: If you are ready to be a central figure in the success of Honest Home Solutions, we would love to hear from you. Apply now to join our team and help us continue to provide exceptional services to our clients.
Please submit your resume and a cover letter explaining why you are the perfect fit for this role.
Compensation:$48,000 - $55,000 yearly
Responsibilities:- Appointment Scheduling: Manage and schedule appointments for the sales team using leads from online sources, inbound calls, and outreach lists.
- Customer Service: Provide exceptional service to homeowners who have previously worked with us or are seeking our services. Handle incoming calls, take messages, and ensure they are delivered to the appropriate team members.
- Email Campaigns: Oversee our online email campaigns through our CRM system, ensuring they are effectively automated and managed.
- Social Media Management: Keep our social media platforms active and engaging. Post preapproved content, respond to comments, reply to messages, and participate in local community groups to enhance brand awareness and generate leads.
- Support Production Department: Assist with basic communication tasks related to delivery and pickups for essential materials and equipment.
Who You Are:
- A motivated and organized individual with excellent time management skills.
- Exceptional communication skills, both verbal and written.
- Experience in Customer Service, sales support, or a similar role is preferred.
- Familiarity with CRM systems, social media platforms, and basic office software.
- A team player with a positive attitude and a strong work ethic.
Honest Home Solutions is the leading exterior remodeling contractor in the Pacific Northwest! We specialize in siding, roofing windows, and decks.
Our company culture is not like any other company in the industry. Everyone from employees, homeowners, subcontractors, and suppliers are all treated like family. We are not a high-pressure sales organization; our focus is on employee and customer loyalty. We have fun and truly love what we do on a daily basis.
