Application Support, Tenaya At Yosemite

The Opportunity 

Delaware North is hiring for a Technology Operations Specialist to join our team at Tenaya Lodge in Fish Camp, California. This position will provide on-site IT support to all of Delaware North's properties within Tenaya Lodge, in addition to providing level 1 remote support for the West Region.

 

Minimum - Anticipated Maximum Salary: $64480 - $69650 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

At Delaware North, we care about our team member’s personal and professional journeys. These are just some of the benefits we offer: 

• Health, dental, and vision insurance
• 401(k) with company match 
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence for team collaboration and change management.
• Provide IT Support for the following systems: 
• Retail POS system hardware and software; 
• Property Manager System support including interfaces, Citrix and AWS Servers; 
• Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions; 
• Support Windows 10, iOS devices, and onsite hosted solutions; 
• Back of house workstations and office computers running various desktop and Citrix applications; 
• Analog and IP/VOIP phones; 
• Network troubleshooting; 
• Wireless Internet including Satellite, Cradle Points, T1s and Fiber; 
• Kronos time clocks and Java-based Time Manager; 
• Microsoft’s Active Directory; 
• Cloud-based email and file storage such as Office 365 and OneDrive; 
• Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client and mobile devices, etc.

Qualifications 

• Associate or bachelor’s degree preferred from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
• Ability to travel driving company provided transportation to additional Delaware North property locations.
• Must be able to lift and carry up to 60 pounds of equipment and or cartons.

Physical Requirements 

• Must be able to lift and carry up to 60 pounds of equipment or cartons.

Who We Are 

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Delaware North owns and operates the AAA Four Diamond-rated Tenaya Lodge at Yosemite dating back to 2002. Tenaya is an all-season resort featuring lodge rooms and cottage rooms, 50 Explorer Cabins, a rich range of recreational activities, a luxury spa, ample meeting and event space, indoor and outdoor pools, and five dining venues located on the property. It's located just two miles from Yosemite National Park.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.