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Form of workJob Description
As a member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company. This includes both in-person and remote technical support and assistance for all staff in both office and warehouse environments. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, support and repair. Your expertise and knowledge of current versions of Windows and mobile OS technologies as well as Microsoft Office and other key applications is essential to this role. You will assist with the deployment of new laptops, workstations, and other technology, and may perform some maintenance and upgrades to existing computer equipment.
KNOWLEDGE and SKILLS
- Experience with utilizing a ticket system to document nature of incident, request, and resolution.
- Working Knowledge and experience with Active Directory Users and Groups.
- Hands-on experience supporting and administrating on-premise and cloud-based systems such Azure AD, Microsoft 365, SharePoint, etc.
- Experience with troubleshooting Windows OS.
- Expert level support of both iOS and Android devices.
- Basic Networking and troubleshooting.
- Provide support including installing and upgrading software, application configuration, etc.
- Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices.
- Create and maintain technical documentation for company deployed technologies.
- Positive attitude and patience with ability to approach issue resolution with a sense of ownership.
- Excellent communication skills and work well in a team environment.
Experience
- 2+ years working in a technical support or Service Desk role supporting enterprise-class systems and networks. (Preferred)
Physical Requirements
This position will require the following physical activities: reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Note lifting requirements could on occasion require lifting and moving equipment up to 40 lbs.
Minimum Qualification Requirements
1. Bachelor's degree in Management, Business, Computer Science or equivalent education and work experience.
3. Ability to communicate effectively in both oral and written forms.
Language Skills
Ability to read, write and speak fluently in English.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
The employee must work 40 hours per week Occasional evening and weekend work may be required as job duties demand.
Travel
Some travel between facilities may be required for this position. (Infrequent)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Health insurance
Dental insurance
401(k)
Paid time off
Employee discount
Life insurance
