AddressCompany Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM Information Technology is seeking a Senior Time, Labor and Payroll Systems Support Manager for the IT Enterprise Applications Team.
This role can be based in Dallas, TX, Houston, TX or Los Angeles, CA and will offer flexibility for a hybrid work schedule to include both virtual/telecommute and in-office presence.
As part of AECOM’s Global Enterprise Applications team, this role will be responsible for the smooth running of our time and labor and payroll function and systems, reports and interfaces and will lead a team of internal analysts and outsourced partner resources dedicated to enhancing, supporting, and maintaining line of business applications. This role will report into the IT Director HR and Payroll Systems within the IT Enterprise Applications Team.
The role will be responsible for all aspects of time and labor and payroll systems software delivery life cycle including planning, design, implementation, and support.
The Application Support Senior Manager will also be responsible for identifying, scoping,
and implementing quality end-to-end solutions, projects, and enhancements to meet AECOM’s technology needs in support of the company’s strategic goals as pertaining to time and labor and payroll systems and interfaces. Responsibilities will include:
Support and develop a team of direct reports, carrying out all line management duties for these colleagues
Manage the IT support ticketing system including incidents, requests for service, and enhancements, manage the team of outsourced delivery partners and internal teams to respond and resolve
Manage the change management / change control process for your team
Assess overall system behavior and identify positive/negative trends and repeating issues, evaluate and implement solutions
Ensure applications configuration/ development and support is aligned with AECOM IT processes, standards, and strategy
Adhere to security requirements and processes to maintain highest level of protection for source code, interfaces, passwords, databases, etc.
Develop and regularly perform system change audits and validation and follow up with appropriate teams for correction
Fulfil ad-hoc application reporting requests or requests for information related to access, or issue resolution
Lead regular stakeholder updates including incident/ request/enhancements calls
Manage and develop partnerships and relationships with key internal customers and with the wider IT organization
Ensure customer service excellence in collaborating and partnering with diverse business stakeholders across our global organization to analyze and solve complex business problems and documenting business requirements
Develop a detailed understanding of the business, and all processes that affect our internal customers and stakeholders
Stay abreast of relevant technology developments and evolving timekeeping requirements in U.S. and globally and evaluating how existing and emerging technology can solve for those requirements
Look outward for ways to enhance our solutions offering to optimize user experience, partner with our business in evaluating and solving existing and emerging timekeeping needs
Participate in key system implementation projects from concept through delivery
Collaborate on technical solutions to meet business needs including forecasting of resources and budgets
Oversee and lead internal and vendor technical resources to ensure our requirements are met to support existing systems and to deliver new enhancements and projects
Provide technical leadership and subject matter expertise on enhancements and projects
Develop and maintain a clear 12-month rolling systems roadmap for enhancements and operational initiatives in line with business objectives for Time and Labor and Payroll systems
In collaboration with IT Director HR and Payroll Systems and our business partners maintain 1–5-year technology roadmap pertaining for Time and Labor and Payroll systems
Help shape and define overall IT systems strategy, architecture, and processes
Qualifications
Minimum Requirements:
BA/BS degree plus a minimum of 10 years of relevant systems support experience or demonstrated equivalency of experience and/or education
Experience implementing, supporting, and maintaining time and labor and payroll solutions, reports and interfaces preferably in a large, global organisation
A minimum of 2 years of leadership experience
Experience supporting Oracle Time and Labor
Extensive hands-on experience in either a technical role, support role, or functional/ configuration analyst role with time and labor and payroll solutions (for example configuring workflows and security set ups, creation of new Time Entry Rules, time calculation preferences and rules, functions, elements and mappings, fast formulas, earning policies etc.)
Demonstrable knowledge of the capabilities and features of time and labor and payroll solutions and implementing those
Strong project management and business analysis skills and experience including working with the business during design, testing and roll-out
Experience of working as a functional lead across large technically complex projects or directly managing small to medium projects
Experience designing and documenting business process workflows, business requirements documents, functional design documents and test cases
Knowledge of the principles, practices, and techniques used in IT design and development and experience with various software development life cycle mythologies
Customer facing experience, strong ability to facilitate meetings with stakeholders with competing interests, driving agreements and decisions, and determining when and how to escalate appropriately
Preferred Qualifications
Experience in a similarly large, complex, global organization
Proven ability to think strategically about technology and recommend solutions that align with business priorities
Strong data analysis skills to enable data driven decisions
Basic database and SQL skills including ability to run own queries
Excellent communication skills are essential with the ability to challenge senior colleagues and influence and negotiate when necessary
Ability to demonstrate leadership skills and inspire, motivate and encourage teamwork
Experience in overseeing functional and development delivery for 3rd party teams is strongly preferred
Experience in Workday HCM and/ or ADP Global View
Technical experience with system architecture, integration tools (i.e. Informatica), SQL, BI tools
Additional Information
Relocation assistance is not available for this position
Sponsorship for US work authorization is not available for this position, now or in the future.
Offered rate of compensation (CA locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $160,000 - $200,000.
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10102595
Business Line: Corporate
Business Group: Corporate
Strategic Business Unit: Information Technology
Career Area: Information Technology
Work Location Model: Hybrid
