Application Support Engineer, Pcb - Printed Circuit Board Design

Siemens EDA is a globaltechnology leader in Electronic Design Automation software. Our software toolsenable companies around the world to develop new and highly innovativeelectronic products faster and more cost-effectively. Our customers use ourtools to push the boundaries of technology and physics in order to deliverbetter products in the increasingly complex world of chip, board and systemdesign.
Position Overview:
The Siemens EDA Global Supportteam is seeking a dynamic, Support Engineer for the Xpedition Enterprise toolssuite. Building on EDA experience and PCB design skills, this individual willwork directly with internal and external customers to resolve tool issues, partnerwith account teams to educate users and grow product usage and createknowledge content for the web-based support portal.
Responsibilities include, butare not limited to the following activities:

• Proactively help customers quickly become productive with Xpedition PCB designtools.
• Help customers achieve project deadlines by providing support by phone,electronic means or on-site.
• Engage with existing customers to understand and provide guidance for theirPCB design methodology.
• Assist account teams with struggling customers to overcome challenges.
• Interface with customers and Electronic Board Systems engineering andprovide feedback in both directions.
• Regularly participate in meetings and conference calls with customers,both internal and external.
• Work as part of the account team to develop solutions for customer issuesand take an active role to communicate these solutions to the customer.
• Capture knowledge for web-based support systems in the form of articles,white papers and videos.
• Provide pro-active customer feedback into product marketing andengineering to drive improvement and future evolution of the product line.
• Actively participate in marketing and sales activities such as,workshops, seminars, etc.
• Provide first line support for all tools in the Xpedition tool suite.
• Support coverage focused on the western United States, collaborating withthe worldwide team.

Required Qualifications:

• Broad knowledge in electrical system design.
• Detailed understanding of PCB design tools such as Xpedition Enterprise,Cadence Allegro, Altium or similar.
• Self-motivated with the ability to work independently but collaborativelyand to thrive in a fast-paced and evolving product and technical environment.
• Ability to build strong rapport and credibility with customers'organizations while maintaining an internal network of contacts.
• Manage multiple tasks and customer issues concurrently.
• Strong technical communication skills and presentation skills.
• BSEE or BSME, 5+ years of electrical system design experience desired.
• US citizenship or permanent residency, located in the USA.

PreferredQualifications

• Detailed knowledge of the ECAD Library development and design datamanagement. Siemens Xpedition Enterprise EDM preferred.
• Familiarity with scripting languages such as Python and C#
• Strong project management and communication skills - both written andverbal. Prior project management experience a plus
• Prior role in team leadership

Working Conditions/PhysicalRequirements:

• Rolewill be hybrid with some flexibility in location.
• Willsupport discussions in various time zones, so virtual meetings outside of hometime zone will sometimes be necessary.

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.
Siemens Software.Transform the Everyday
The salary range for this position is $82,900 to$149,200 and this role is eligible to earn incentive compensation. The actualcompensation offered is based on the successful candidate's work location aswell as additional factors, including job-related skills, experience, andrelevant education/training. Siemensoffers a variety of health and wellness benefits to employees. Detailsregarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligiblefor time off in accordance with Company policies, including paid sick leave,paid parental leave, PTO (for non-exempt employees) or non-accrued flexiblevacation (for exempt employees).
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