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Form of workCTG is seeking a Technical Ancillary Application Support Analyst for a great healthcare client!
Project Duration: 12 months initial
Project Location: Remote (CST)
Job Title: Ancillary Application Support Analyst
Description: Full-time (consulting position)
Join CTG, a Certified Best Place to Work Company!
Responsibilities:
CTG is seeking an outstanding consultant with healthcare ancillary application experience. The ideal consultant will provide general break/ fix Application Support and come with at least 5 years of IT support experience. This position will be focused on working down the ticket queue, ensuring applications are on the latest versions. The selected consultant will also create and/or update support documentation.
This position is remote only and there is no need for after-hours on-call support.
Position Summary:
Support and troubleshoot activities across multiple ancillary applications in Windows Production, Test, and Citrix environments, coordinating with customers, other IT staff, and vendor representatives as necessary.
Acts as an advocate for customers during vendor and IT technology discussions.
Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications.
Analyzes customer-reported problems to determine corrective action and provides timely feedback.
Effectively utilizes I.T.'s ticketing solution to maintain an awareness of production issues and customer requests, ensuring that comprehensive updates are posted regularly.
Provides go-live support and serves as primary point of contact for on-going production maintenance, support, and troubleshooting.
Coordinate development of client specifications, training curriculum, and technical documentation.
Determine infrastructure and interface needs across supported applications.
Diagnosis of failures encountered in application software and related technologies. Participation in the resolution of problems and issues associated with installed applications and related information technologies.
Ensures quality of all application implementations/enhancements prior to release to customers.
Maintains and protects confidentiality regarding all aspects of patient care and employee information.
Adheres to policies, procedures, standards, and methodology pertaining to Governance, Change Management, Project Management, Incident Management, Systems Access and Security.
Works in a self-directed, dynamic, well-organized manner completing deliverables on time with minimal supervision.
May be required to perform other reasonably related duties.
Requirements:
Minimum of 5 years of healthcare experience preferred.
Strong analytical abilities and effective communications skills needed.
Must work well in group situations and also work well independently assisting with application configuration support, testing, implementation, and training.
Desktop support experience desired
Epic EMR & Cherwell ticketing system experience - assisting with multiple 3rd party ancillary applications
To be considered for this opportunity, please apply directly!
The expected base salary for this position ranges from $75,000 - $115,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
