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Form of workAs a member of our Application Support Group, in Corporate Investment Banking (CIB), we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.
Job responsibilities:
- Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment.
- Recommend solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures.
- Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
- Be able to develop and maintain strong relationships with Application Development and DevOps Leadership
- Design and Use Monitoring Dashboards for day to day Support. Generate Service KPIs, reports on service stability and performance.
- Liaise with Dev and QA teams for release management. Run incident calls for client outages. Incident Management and Tracking
- Participate in Change Management calls. Engage with OPS and client support teams on user query resolutions. Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace.
Required qualifications, capabilities, and skills:
- Hands-on, technology-focused individual, who enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands.
- Expertise in Excel, Macro and Powerpoint will be an advantage
- Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace. Expertise in Excel, Macro and Powerpoint will be an advantage
- Domain & Tools: Trade Life cycle, Database Support, Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys.
- Strong Knowledge on UNIX, SQL, Knowledge on HBASE, Bigdata, Oracle and Cockroach DB, Python, Shell scripting will be added advantage.
- Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace
- Expertise in Excel, Macro and Powerpoint will be an advantage
Preferred Qualifications, Skills, and Capabilities:
- Design and Use Monitoring Dashboards for day to day Support
- Generate Service KPIs, reports on service stability and performance.
- Liaise with Dev and QA teams for release management
- Run incident calls for client outages. Incident Management and Tracking. Participate in Change Management calls
Same Posting Description for Internal and External Candidates
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
