Application Support Analyst

Description:

Our client is looking for a Application Support Analyst that can troubleshoot applications and SQL Databases. This is a contract to hire resource. This role is a hybrid role in Houston TX (preferred) but can be in ATL Ga.

They must have the client facing ability!!!!

Here is the JD

Our client is an energy infrastructure engineering firm dedicated to delivering

projects and products that exceed client expectations. The clients team provides project

managers with best-in-class solutions to digitize what happens during construction through our Epilogue

construction management technology suite. Our solutions include mobile data capture, web-based

document management, and distilling raw data into actionable information through industry focused

business intelligence dashboards. We are seeking a motivated, creative, and team-oriented individual to

join our team. This position can be in our Houston or Atlanta office with a hybrid office and work from

home structure. clients is an equal opportunity employer.

Responsibilities

• Study program specifications to gain deeper understanding of performance expectations and

requirements

• Monitor and research solutions to performance issues or anomalies with the use of systems

logs, SQL and other tools

• Monitor, update and maintain the our clients Help Desk ticketing system through information

gathering from users about reported issues

• Provide customer facing communication to define best practices in the use and design of our clients

Technology Solutions

• Build positive professional relationships with our user community through proactive

communication

• Participate in web based training of internal and external users

• Regularly provide updates on progress and time estimations of reported issues to support

movement towards resolution

• Participate in QC and Post Deployment testing and report findings

• Document resolutions for future troubleshooting and reference documents

• Complete assigned tasks completely, correctly, and within reasonable time expectations

• Participate in after hour support schedule rotation

• Occasional travel (< 10%) to assist in on-site training on the use of Our clients Solutions

Required Qualifications

• Bachelor’s degree in a technical discipline, or demonstration of comparable professional

experience

• 2+ years of experience with Excel demonstrating a high level of proficiency with formulas, data

sources, and conditional logic.

• Critical thinking and problem solving skills

• Demonstrated acumen to quickly learn and adopt new technologies

• Demonstrated proficiency with SQL queries against enterprise relational databases

• High proficiency in office productivity software tools including MS 365

• Strong organizational skills

• Strong interpersonal and presentation skills

• Strong verbal and written communication skills

• Willingness to occasionally work outside of normal business hours

• Ability to effectively communicate with customers, even in tense situations

• Effectively manage priorities amongst several parallel projects with overlapping deadlines.

• High level of English proficiency

Preferred Qualifications

• Experience working in a help desk ticketing system such as Freshdesk or similar

• Experience working with SharePoint Online

• Experience working in a task management system such as JIRA or similar

• Experience working in a front-line customer support role

Skills:

helpdesk troubleshooting, SQL, queries, ms excel, sharepoint online

Top Skills Details:

helpdesk troubleshooting,SQL,queries,ms excel

Additional Skills & Qualifications:

Our clients is looking for someone who is collaborative and has the personality to work well on a team. In addition, they are looking for someone who is hungry and has drive for career growth.

They msut have the client facing ability

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.