Address
Form of workJared Cheney is SoftwareOne's Vice President of Services, in North America. Get to know more about Jared’s career journey at SoftwareOne and how you can become a member of his team. Discover where a career at SoftwareOne could take you: https://www.softwareone.com/careers
The role
As a SoftwareOne Business Advisor specializing in cloud Contact Center Solutions and PBX systems, you will play a crucial role in understanding our customers' business needs, translating them into technical requirements, and implementing solutions that leverage cloud PBX systems, with a particular emphasis on Amazon Connect. You will collaborate closely with cross-functional teams, including sales, technical consultants, and project managers, to deliver tailored solutions that meet and exceed customer expectations.
Responsibilities:
- Collaborate with clients to gather and analyze business requirements related to contact center operations and telephony systems.
- Design and document detailed functional specifications, process flows, and user stories to support the implementation of Amazon Connect and other cloud PBX solutions.
- Conduct thorough analysis of existing systems, processes, and data to identify opportunities for improvement and optimization.
- Work closely with cross-functional teams including developers, project managers, and solution architects to ensure successful delivery of solutions.
- Provide expert guidance and support to clients throughout the implementation lifecycle, including configuration, testing, and training.
- Act as a subject matter expert on Amazon Connect and other cloud PBX systems, staying current with industry trends and best practices.
- Assist with pre-sales activities, including solution demonstrations, proposal development, and presentations to potential clients.
- Continuously monitor and evaluate system performance, identifying areas for enhancement and making recommendations for future enhancements or upgrades.
- Serve as a trusted advisor to clients, offering insights and recommendations to help them achieve their business objectives through the effective use of technology.
What we offer:
- Generous pay with bonus structure
- Independent environment without a lot of red tape where you are empowered to make decisions
- Substantial benefits package that includes:
- Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
- Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
- 401k program with employer matching 50% up to the first 10% of employee’s contributions
- Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
- Access to EAP and concierge services
- Pre-Paid Legal at no cost
- Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
- Employee stock purchase plan
- Learning and development opportunities galore
- Tuition reimbursement
- And much more!
- Winning culture, inclusive environment, and friendly people all over the world
- A remote-friendly organization, with colleagues working remotely either part or full-time
As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
What we need to see from you
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- Minimum of 3 years of experience as a Business Advisor, preferably in a consulting or customer-facing role.
- Strong expertise in Amazon Connect, including configuration, integration, and administration.
- Knowledge of cloud PBX systems such as Ring Central, Zoom Phone System, or similar platforms is a plus.
- Experience with Agile methodologies and tools such as Jira.
- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical solutions.
- Outstanding communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Proven track record of delivering high-quality solutions on time and within budget.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Relevant certifications such as AWS Certified Solutions Architect or similar credentials are desirable but not required.
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Target compensation for this role will be $170,000.00 (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.
We are not able to consider candidates residing in the state of Hawaii currently.
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.
At SoftwareONE, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
Job Function
Software & Cloud Services
