Company

InadevSee more

addressAddressBaltimore, MD
salary Salary$126,600 - $155,000 a year
CategoryInformation Technology

Job description

Description:

Formed in 2011, INADEV is focused on its founding principle to build innovative customer-centric solutions incredibly fast, secure, and at scale. We deliver world-class digital experiences to some of the largest federal agencies and commercial companies. Our technical expertise and innovations are comprised of codeless automation, identity intelligence, immersive technology, artificial intelligence/machine learning (AI/ML), virtualization, and digital transformation.

POSITION DESCRIPTION:

  • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
  • Support and enhance existing processes based on new requirements or upgrades
  • Facilitate requirements gathering, review and document requirements
  • Design and develop solutions within the ServiceNow environment
Requirements:

LOCATION:

  • This position is mostly remote but occasional travel to the office near Baltimore, MD is expected. Baltimore-Washington-Virginia are candidates are highly desired.

MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
  • 7 years of experience working with large enterprise framework
  • 7 years of hands-on experience working with AWS Cloud platform
  • 3 years of hands-on experience working with Amazon Connect
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Excellent interpersonal and communication skills

REQUIRED SKILLS AND EXPERIENCE:

  • Solid AWS Cloud and AWS Connect Developer experience
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.

DESIRED CAPABILITIES:

  • Adept at working independently, but also in a team environment
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
  • Prior Federal government experience
  • Self-starter, highly motivated individual who adapts to a dynamic work environment
  • Strong attention to detail with an ability to operate effectively across multiple priorities
  • Experience building custom Contact Control Panel
Refer code: 8048584. Inadev - The previous day - 2024-02-01 17:02

Inadev

Baltimore, MD
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