Senior Ads Customer Connections Manager

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are seeking an experienced, self-driven, and independent Sr Functional Marketing Manager to join the Global Voice of the Customer (VOC) team to own Advertiser Customer Connections (AC2), inspiring innovation for both end customers and advertisers. You will collaborate with teams across Amazon Ads to deliver hands-on opportunities to see and touch the customer experience; driving improvement to some of the most complex and challenging problems that exist today. Additionally, you will own best-in-class communications and marketing content for the Ads Creative, Trust and Support (ACTS) organization.
At Amazon Ads, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should be passionate about shaping the future of advertising by diving deep into our customer's experiences and translating those experiences into value for customers. You should be an exemplary written and verbal communicator with strong customer research skills. You are detail oriented and have bar-raising problem solving abilities. We love people who innovate and use data to make decisions; who are passionate about delivering a great customer experience. You are encouraged to think big, invent, and take ownership.
Key job responsibilities
The AC2 program provides Amazonians immersive experiences to bring them out of their day-to-day in order to feel what it's like to be an advertiser or end customer, thus inspiring innovation. This role will be expected to autonomously create session topics, deep diving our products and tools to be able to speak on them in an expert fashion; record and edit customer interviews and moderate live sessions with employees L4+. They will be working with new employees, all the way to leaders at the highest levels, including:
* Ability to host engaging on-camera or in-person sessions with up to 75 Amazonians
* Engage with global stakeholders L7+ who own products and services that are represented in AC2 sessions
* Create content (written, video or other mediums) that inspires the ACTS organization and the wider Amazon Ads audience
About the team
The Ads Global VOC team rolls under the Customer & Advertiser Success and Insights Team (CASI) organization within Amazon Ads with a unified mission to enable advertising business success by maintaining End Customer trust and by driving improvement for Advertisers, including our employees who serve them. We are a highly collaborative, diverse, and inclusive team of strategic thinkers and doers who also like to have fun!
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- Bachelor's degree
- 5+ years experience in marketing, program, or program management
- Ability to lead and work effectively with cross functional groups.
- Excellent communication (verbal and written) skills that enable you to earn trust at all levels, including senior leadership.
- Ability to effectively influence and communicate with global stakeholders
- Experience planning, scheduling, and implementing projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity
PREFERRED QUALIFICATIONS
- Working familiarity with digital advertising and ad serving
- Video and audio editing skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.