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Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
Job Summary:
Cognizant Technology Solutions is looking for Amazon Connect Architect candidate with 10+ years of experiences.
Location: Remote. Candidates should be in USA.
Duration: Full Time only - "Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)."
Salary and Other Compensation:
The annual salary for this position is between $[130,000.00-$150,000.00] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Job Description and Qualifications include : (This is a hands-on development role)
Job Description and Qualifications include: (This is a hands-on development role)
Required :
Amazon web services, cloud based contact center solutions, Amazon connect, Lex, Lambda, Node JS , Java, Java Scripts
Required skills:
Amazon Connect, Contact Flow Design, Lambda/Lex Integration, Call Center Routing, AWS, Step Functions, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Formation, EC2
Other Technologies
Salesforce/Any CRM integration, Java, Python, Linux, MySQL, Siebel CRM, Kibana
Soft Skills
Analytical, Detail Oriented, Reliable Team Member, Self-motivated, Strong Work Ethics
Job summary
• Around 12-15 years of IT experience in customer service technologies including Contact center cloud-based Products, solution design and implementation. Also experienced in omni-channel and AI/ML solutions
• Experience includes people and team management, enterprise architecture and technical leadership.
• Experience with
§ Providing digital experience, business automation solutions using AI/ML as well as contact center technologies
§ Managing software evaluations for cloud migrations for customer service channels
§ Setting up pilots and POC for solution evaluations and further migration to production solutions
§ Managing and leading technology mergers as a result of organizational acquisitions
§ Providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective.
§ Creating learning documents, best practices on AWS cloud solutions and working experience with AWS professional services.
§ Using agile methodologies (SAFe), have experience with waterfall as well
• Provided cost savings, solution optimization, process improvement for current organization and previous clients
§ Suggested solutions like call back, hybrid EWT and managed for a successful implementation
§ Lead operational automation for contact center management and monitoring
§ Lead major technology transformations in contact center and AI/ML technologies
§ Analyzed, lead and executed changes for MIPS reduction providing cost savings
§ Lead efforts to achieve platform stability, resiliency and high availability
§ Provided cost savings though infrastructure and server consolidation
§ Provided solution optimization and process improvement with unique template IVR and interaction routing
• Six sigma yellow belt trained, green belt project in progress, cloud certified.
• Banking, Insurance and Education/e-Learning domain experience
• Excellent analytical, communication (oral & written) and interpersonal skills
• Highly self-motivated, quick learner, team player, challenge seeker
• Good leadership and project execution skills, happy to mentor and share knowledge
Job responsibilities
• Help in design and implementation of AWS Cloud contact center solutions.
• Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance.
• Implemented Genesys Speech Analytics on top of the Genesys Interaction Recording Platform
• Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.
Minimum Qualifications
• Must have handled at least contact center cloud migration projects in AWS environment and should have worked in on-premises contact center solutions. project and with sizable team
• Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
Job Summary:
Cognizant Technology Solutions is looking for Amazon Connect Architect candidate with 10+ years of experiences.
Location: Remote. Candidates should be in USA.
Duration: Full Time only - "Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)."
Salary and Other Compensation:
The annual salary for this position is between $[130,000.00-$150,000.00] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Job Description and Qualifications include : (This is a hands-on development role)
Job Description and Qualifications include: (This is a hands-on development role)
Required :
Amazon web services, cloud based contact center solutions, Amazon connect, Lex, Lambda, Node JS , Java, Java Scripts
Required skills:
Amazon Connect, Contact Flow Design, Lambda/Lex Integration, Call Center Routing, AWS, Step Functions, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Formation, EC2
Other Technologies
Salesforce/Any CRM integration, Java, Python, Linux, MySQL, Siebel CRM, Kibana
Soft Skills
Analytical, Detail Oriented, Reliable Team Member, Self-motivated, Strong Work Ethics
Job summary
• Around 12-15 years of IT experience in customer service technologies including Contact center cloud-based Products, solution design and implementation. Also experienced in omni-channel and AI/ML solutions
• Experience includes people and team management, enterprise architecture and technical leadership.
• Experience with
§ Providing digital experience, business automation solutions using AI/ML as well as contact center technologies
§ Managing software evaluations for cloud migrations for customer service channels
§ Setting up pilots and POC for solution evaluations and further migration to production solutions
§ Managing and leading technology mergers as a result of organizational acquisitions
§ Providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective.
§ Creating learning documents, best practices on AWS cloud solutions and working experience with AWS professional services.
§ Using agile methodologies (SAFe), have experience with waterfall as well
• Provided cost savings, solution optimization, process improvement for current organization and previous clients
§ Suggested solutions like call back, hybrid EWT and managed for a successful implementation
§ Lead operational automation for contact center management and monitoring
§ Lead major technology transformations in contact center and AI/ML technologies
§ Analyzed, lead and executed changes for MIPS reduction providing cost savings
§ Lead efforts to achieve platform stability, resiliency and high availability
§ Provided cost savings though infrastructure and server consolidation
§ Provided solution optimization and process improvement with unique template IVR and interaction routing
• Six sigma yellow belt trained, green belt project in progress, cloud certified.
• Banking, Insurance and Education/e-Learning domain experience
• Excellent analytical, communication (oral & written) and interpersonal skills
• Highly self-motivated, quick learner, team player, challenge seeker
• Good leadership and project execution skills, happy to mentor and share knowledge
Job responsibilities
• Help in design and implementation of AWS Cloud contact center solutions.
• Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance.
• Implemented Genesys Speech Analytics on top of the Genesys Interaction Recording Platform
• Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.
Minimum Qualifications
• Must have handled at least contact center cloud migration projects in AWS environment and should have worked in on-premises contact center solutions. project and with sizable team
• Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
