Amazon Connect Salesforce Engineer

Are you looking for a challenging role as an Amazon Connect Salesforce Engineer?

As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVision’s mission is to transform business through the evolutionary power of technology, and we are committed to unlocking value by delivering innovative technology services through a consultative approach. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

InterVision Systems is looking for a seasoned Amazon Connect Salesforce Engineer with a strong background in architecting, customizing, and deploying Amazon Connect in Salesforce environments. As a key member of our Cloud Services team, the ideal candidate will be responsible for not only designing and implementing complex cloud architectures but also demonstrating proficiency in integrating Amazon Connect seamlessly within Salesforce.

Responsibilities:

• Architect, design, and deploy highly complex cloud architectures, specializing in Salesforce environments integrated with Amazon Connect.
• Collaborate within a mid-sized, geographically distributed Cloud Services team to deliver exceptional solutions for clients.
• Manage multiple assignments involving the customization and integration of Amazon Connect within Salesforce environments.
• Engage with clients to assess their requirements, comprehend existing environments, and propose target architectures leveraging AWS and Salesforce.
• Lead teams in implementing and customizing Amazon Connect to optimize Salesforce functionalities, reducing technical debt and enhancing user experiences.

Requirements:

• 3+ years of professional IT Operations or Infrastructure implementation experience with a strong emphasis on Salesforce customization and deployment of Amazon Connect.
• Experience with specifically installing and configuring the Amazon Connect CTI adapter
• A firm understanding of how Amazon Connect works in relation to the CTI adapter and how data is/can be shared between Amazon Connect and Salesforce through the CTI adapter
• Experience with creating Salesforce Flows
• Extensive experience provisioning, operating, and managing AWS environments, specifically focusing on AWS services that complement Salesforce integrations.
• Active certification in AWS Solutions Architect – Associate.
• Proficiency in Salesforce-specific AWS services, such as Amazon Connect, Amazon Kinesis, AWS Lambda, Amazon SQS, Amazon SNS, and Amazon SWF.
• In-depth knowledge of Salesforce integration development, API Gateways, and application integration design within AWS environments.
• Exceptional communication skills to effectively engage with technical and non-technical stakeholders and lead teams in Salesforce-oriented AWS projects.
• Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II, Salesforce Certified Administrator, Salesforce Certified Integration Architecture Designer, and/or Salesforce Certified Service Cloud Consultant certifications strongly preferred
• Apex programming and Lightening Web Components would be helpful as well
• Experience in creating Custom Contact Control Panels and Screen Pops would be a big plus

Exciting Projects:

• Customizing and deploying Amazon Connect within Salesforce environments to optimize customer interactions and streamline processes.
• Designing and implementing enterprise-grade security, network, and systems management applications within AWS-Salesforce integrations.
• Continual evaluation and enhancement of existing Salesforce stack within AWS for optimal performance, scalability, and security.
• Leading data migration initiatives from on-premises environments into AWS while ensuring seamless integration with Salesforce.
• Active involvement in the business development lifecycle, contributing Salesforce-specific insights to solution architecture, pricing, and proposal development.

How Do We Back Our Strong Reputation?

Great Place to Work

InterVision is an AWS Premier Partner and Microsoft Azure Gold Partner with a rapidly growing team of world class AWS and Azure Solution Architects, Cloud Engineers, DevOps Specialists, Security Specialists, Network specialists, Database specialists, Big Data specialists, and ML/AI data scientists. InterVision has Architects and Engineers with many AWS, Azure, and GCP certifications. We also have Architects and Engineers with extensive edge technology and hybrid cloud experience, as well as application development experience. Our team has experience with a wide variety of AWS services, and we are increasingly growing our Azure practice so that many of our team are experts in multi-cloud environments. InterVision has many AWS competencies - Migration, DevOps, Digital Workplace, Storage, Government and Education. We do work for many different types of clients in many different business domains. Our team is widely dispersed across the US but is in constant communication using Slack and other collaboration tools, so you will immediately feel welcome and part of the team and will be able to share your experiences and learn from others. We invest in our team: All of the staff have access to ongoing education and personal development.

CUSTOMER SUCCESS: When it comes to technology, our 30+ year history has guided some of the largest and most influential companies solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in today’s dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce, and advanced data analytics. We are competitive at all levels of engagement.

INDUSTRY ACCOLADES: InterVision has received some of the technology industry’s most prestigious awards and acknowledgements – repeatedly by Gartner® and Forrester™ plus Inc. Magazine’s 5000 Fastest Growing Private Companies.

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.

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