Address
Form of workJob Description
Department: Irrigation
Reports to: Irrigation Department Manager or Store Manager
Supervises: Irrigation Service Department
Purpose:
Provide customer support, maintenance and repair of irrigation equipment including systems, pumps and motors. Provides both telephone and on-site support for customers that includes taking detailed messages and parts sales.
Responsibilities:
o Greets customers and assists in determining irrigation needs and makes practical recommendations to meet their needs.
o Assist in the selling, stocking, receiving and inventorying irrigation department parts
o Diagnose, inspect, recondition, repair, assemble, and irrigation equipment
o Perform in-field irrigation diagnostics and repairs as required
o Serve as an in-field representative for the dealership to provide irrigation solutions and enhance customer satisfaction
o Reviews work orders for completeness and accuracy prior to customer billing, including any parts and/or fluids used
o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
o Maintains current knowledge of Valley Irrigation product as well as competitive products
o Maintains condition of vehicles, inventory, tools and equipment
o Maintains a clean work area and performs work in a neat and orderly fashion
o Follows all safety rules and regulations in performing work assignments
o Completes all reports and forms required in conjunction with work assignments
o Accounts for all time on a time card and for all material used in performing assigned duties
Experience, Education, Skills and Knowledge:
o 1+ years of experience performing irrigation service repairs
o 1+ years of welding experience
o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
o Proficient knowledge of mechanical and electrical used in the repair of irrigation equipment
o Ability to operate vehicles and equipment used for diagnostic purposes
o Proficient oral and written communication skills
o Ability to lift at least 75 lbs. repeatedly
o High School Diploma or equivalent experience required; Associates degree preferred
o Valid driver's license is required
