Customer Service Specialist, Carrier Sales

at DSV Air & Sea Inc. in Missoula, Montana, United States

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Missoula, MT

Division:DSV Road US
Job Posting Title: Customer Service Specialist, Carrier Sales
Time Type: Full Time

SUMMARY

The Customer Service Specialist, Carrier Salesis an integral part of the DSV Road US team's freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional Customer Service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops carrier relationships in order to effectively support customers.


• Maintains and grows relationships with carrier accounts.


• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.


• Has daily contact with carriers to determine availability while negotiating transportation rates.


• Provides consistent and exceptional Customer Service levels to carriers and customers.


• Researches new carriers within the market, generates leads, and develops new carrier relationships.


• Makes cold and warm calls to current and potential clients to promote business growth and development.


• Studies and understands seasonal market trends.


• Handles dispatch operations with carriers and drivers.


• Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.

OTHER DUTIES

• Performs other duties and projects as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School diploma.


• 1 years' experience in a logistics, brokerage, or Customer Service field.

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

Computer Skills

• Proficient in Microsoft Word, Excel, Access, and PowerPoint


• Solid analytical experience in Excel required

Language Skills

• English (reading, writing, verbal)

Mathematical Skills