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Salary
The Montana Veteran Affairs Division is seeking a Veterans Service Officer (VSO) who has exceptional multitasking abilities and strong attention to detail. This position is located at the Great Falls office and serves as a case manager for veterans’ benefits claims. Responsibilities involve preparation, submission, and monitoring claims, and serving as an advocate for veterans/veteran family member clients throughout the associated processes. This position reports to the Veteran Services Supervisor.
Other duties include maintaining office files and calculating and reporting statistics of the veterans served in the Great Falls outreach area. Incumbent must be able to attain within six months from the hire date and maintain a Veteran Affairs accreditation. This position has the opportunity to telework, however, applicants should expect to be located in or around the Great Falls area and able to work in the office located at Great Falls 80%-100% of the time. Specific telework conditions will be outlined as part of the job offer and must adhere to state policy.
Duties:
• Assess individual needs and circumstances to determine maximum eligibility for various veterans’ benefits and entitlement claims. • Establish and manage veterans’ cases at various stages of completion. • Research and review veteran's medical records and prior claims to identify eligibility for additional or alternate benefits and services. • Submit veteran’s claims for federal processing, review applications for accuracy, conduct quality assurance reviews, and research to obtain additional information to substantiate claims. • Represent client; interpret and present information necessary to justify appeals for maximum entitlements. • Represent the agency at meetings, conferences, and other veterans’ events sponsored by outside entities. • Coordinate with manager for assistance with sensitive or unusual veteran claim packages. • Serve as veterans advocate and conduct outreach activities. This position is in the Veterans Services Officer Career Ladder. Placement and advancement to each career level are determined by job performance, attainment of required certifications and accreditation, and achievement of the minimum qualifications for each level.
This position is open until filled. The first review of applications will be on April 16, 2024.
Education and Experience:
- Associates degree in business communication or social services and;
- 1 Year Experience in case management, benefits and claim processing, and/or military service with an emphasis on management services.
- Other combinations of education and experience may be considered.
- Fluctuation in workload may require more than a 40-hour workweek.
Condition of Employment:
- Must pass a background check and have a good driving record.
- Must be able to attain within six months from the hire date and maintain Veteran Affairs accreditation.
The following items must be submitted to be considered for this position (be sure to mark your attachments as relevant):
- Cover Letter
- Resume
- State of Montana Application
