Advanced Medical Assistant Triage

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for an Advanced Triage Medical Assistant to join our dynamic team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

• Position Location: Country Club/Baseline in North Gilbert
• Schedule: Monday-Friday 8:00am-5:00pm or 8:30am-5:30pm
• Pay: $20.00 – $25.00

POSITION SUMMARY

This position assists the Triage Nurses and Providers with patient care in a medical office setting by taking patient calls, assessing patient needs and triaging call to the appropriate level for optimum patient care.

ESSENTIAL FUNCTIONS:

• Answers incoming calls that contain clinical concerns that need to be addressed for the entire organization.
• Asks pertinent questions per established Triage Protocols to quickly assess the patients clinical needs, schedule a timely provider appointment, or triage the call to the appropriate person (Nurse, Provider, or Secretary).
• Directs the patient to the appropriate level of medical support needed based on the assessment. Level of medical support may include but not limited to, primary care provider, urgent care facility or emergency care facility.
• Accurately documents all interactions and processes completed in the chart.
• Completes medication reconciliation with patients over the phone ensuring that their Medication List is current and accurate. This may include reviewing medication history in the EMR and previous visit notes, hospital discharge medication lists, etc.
• Schedules Urgent Triage visits, regular provider visits, and testing appointments as needed or as ordered by the providers.
• Provides patient instruction per physician orders on medication education, diagnostic testing, symptom assessment, etc.
• Interacts and collaborates on a professional level to ensure optimum patient care with Triage Nurses, Providers, Secretaries, and Management.
• Provides high quality and timely patient care and service to all patients and family members.
• Returns all patient messages within 24 business hours.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position.

SAFETY-SENSITIVE POSITION

This position is a safety-sensitive position in accordance with Arizona Revised Statutes § 23-493 (9).

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Medical Assistant Diploma
• Two years Medical Assistant experience required in Internal Medicine, Family Practice, or Cardiology
• Current BLS certification (must be obtained within 90 days if not current).
• 40 wpm typing.
• Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
• Ability to multitask.
• Excellent verbal communication skills in an effective, clear, calm, friendly and professional manner.
• Demonstrates a high sense of urgency at all times.
• Ability to effectively communicate to all internal and external customers.
• Manages tasks in a timely fashion.
• Knowledge of basic computer and math skills.
• Ability to read and interpret documents.

 PREFERRED QUALIFICATIONS

• Patient education and triage experience preferred.
• Registered Medical Assistant Certification (RMA), or Certified MA (CMA) preferred.

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

• Competitive wages
• Monday-Friday work schedules
• Health, Dental & Vision Coverage (1st of the month following 60 days of employment)*
• 401(k) retirement plan*
• Paid Time Off (PTO)*
• Paid Sick Leave (PSL)
• 7 Company Paid Holidays*
• 100% Company Paid Life Insurance*
• Supplemental Insurance*
• Employee Assistance Program
• Opportunities for quarterly bonus incentives*
• Employee discount program offering exclusive pricing to thousands of retailers

*Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with Tri-City Cardiology, please visit our website: www.tricitycardiology.com

About Tri-City Cardiology

At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction.

Each of our board-certified physicians are dedicated to bringing only the best cardiovascular care to their patients based on clinical guidelines established by their specialty boards and fellowship programs. Each one is a leader in his or her field of specialty, many earning the distinction of Top Doctor recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nations leading medical schools and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.

Tri-City Cardiology has a vision To be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.

Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.