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Job Title: Administrative Support Specialist, Drug Screening
Position Type: Full-Time
Location: US Remote
About The Role:
The Administrative Support Specialist will be responsible for the preparation and processing of drug test result files requiring review by the MRO. Additionally, they will assist clients in making refusal to test determinations. This role will also involve contact with clients, collection sites, testing laboratories, pharmacies and MRO Assistants.
This Is What You'll Do:
- Monitors CCFs for DOT errors and ensures completion of corrective documentation
- Review and release results
- Accurately enters donor result information
- Assists MRO team in obtaining all necessary paperwork for MRO files
- Assists clients in researching and making refusal to test determinations.
- Prepares electronic files to be released to MRO within 24 hours of import
- Manages MRO documentation including prescriptions and safety letters
- Respond to phone inquiries from clients and collection sites
This Is The Job For You If You Have:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to navigate various computer systems while trouble shooting
- Excellent communication skills
- 0-3 years of experience in the field or related area
- A high school diploma or equivalent
This Is What We're Looking For:
- Customer Service Skills
- Technical Savvy Skills
- Critical thinking
- Ability to ask clarifying questions comfortably
- People Oriented
- Analysis
- Problem Solving
- Trouble Shooting
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
The salary for this position is $16.00 to $16.47 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
