Administrative Specialist

About Us:
Join our dynamic team at the Midwest’s foremost integrative medicine clinic and medspa, renowned for blending traditional medical practices with the latest wellness and beauty treatments. We are dedicated to providing exceptional care and personalized experiences to our clients, and we are seeking a professional, detail-oriented Administrative Specialist to contribute to our mission.

The Role:
As our Administrative Specialist, you will be the linchpin in our day-to-day operations, ensuring our clinic runs smoothly and our clients receive unparalleled care and service. This multifaceted role requires a combination of administrative prowess, a sales-minded approach, and a compassionate demeanor.

Key Responsibilities:

• Manage a multi-line telephone system, offering informative and friendly assistance to patients and prospective clients.
• Employ a sales-minded approach when discussing our clinic’s unique programs and services.
• Welcome and greet patients warmly, ensuring all demographic information is accurately recorded.
• Handle financial transactions with precision, including the collection and documentation of payments.
• Communicate effectively with patients and prospective clients via email, maintaining professionalism and confidentiality.
• Uphold strict confidentiality standards in compliance with HIPAA and other relevant laws.
• Assist patients in selecting and purchasing supplements, providing knowledgeable guidance.
• Tackle various administrative tasks as needed, demonstrating flexibility and a keen attention to detail.

Ideal Candidate:

• Professional and detail-oriented with a talent for multitasking and adapting in a fast-paced environment.
• A team player with exceptional interpersonal skills and a knack for effective communication.
• Proficient in Office 365 (Outlook & Word) and experienced with Electronic Health Records (EHRs).
• Comfortable and empathetic when dealing with a diverse clientele, including children, the elderly, and individuals with special needs.

Benefits:

• Competitive salary
• Dynamic and supportive work environment
• Opportunities for professional growth and development

This Job Is Ideal for Someone Who Is:

• Dependable – reliability is second nature to you.
• People-oriented – you love interacting and building relationships.
• Adaptable/flexible – you thrive in roles that require versatility and pivoting between tasks.
• Detail-oriented – you have a keen eye for the minutiae and understand their importance.
• Achievement-oriented – you’re driven by challenges and set high standards for your work.
• Autonomous/Independent – you excel in scenarios where you can take initiative and craft your approach.
• Innovative – creativity fuels you, and you’re not afraid to think outside the box.
• High-stress tolerance – you’re at your best when the pressure is on.

Application Instructions:
Please send your resume and a personalized cover letter detailing why you are the ideal candidate for this role. Highlight your unique skills and experiences that align with our mission and the demands of this position.

Note: A waiting period may apply for benefit conditions. This role does not accommodate remote work. Only full-time employees are eligible for benefits.

Embark on a fulfilling career path where your dedication and contributions are valued and pave the way for personal and professional growth. Join us in shaping a healthier, happier community.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Medical office: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Waukesha, WI 53186 (Required)

Work Location: In person