Administrative Specialist Ii - North Public Health At Meridian Center For Health

This is a Term-Limited Temporary opportunity. Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last for twelve (12) months. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.
The First Steps (Maternity Support Services/Infant Case Management) program is seeking an Administrative Specialist II to join the North Public Health team. The ASII supports a broad range of services in our Public Health center.
The First Steps program provides services to families during pregnancy, infancy, and early childhood. The services are provided by a team of Dietitians, Public Health Nurses, Community Health Workers, and Social Workers. The program provides nutrition education, case management, referrals, and service linkages to some of our most vulnerable populations to improve pregnancy, birth, and early childhood health outcomes.
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and mental illness. This position supports and advances the Community Health Services Division's values for fair and equitable service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, listen, and respond to clients.
The successful candidate will exhibit excellent customer service skills, the ability to develop, and maintain positive relationships with our clients from various cultures and communicate effectively with limited English proficient (LEP) clients with the assistance of an interpreter. The candidate will also exhibit flexibility in managing multiple tasks while covering the front desk.

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Scheduling and arriving clients in the electronic health record; problem-solving around coverage issues which may impact billing.
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include:
  1. accurately completing documentation and data information for billing in a timely fashion
  2. processing referrals for field staff
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
• Cross-training to help support other site programs and site responsibilities during staffing shortages.
• Other duties include using a variety of computer programs including:
  1. Epic (an electronic health record program)
  2. Microsoft Office products

• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
• Are computer-savvy and able to learn to use new computer programs and technical tools quickly
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
• Maintain confidentiality of client information
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
• Can maintain their composure under pressure
• Are committed to working with diverse populations with cultural humility
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation

• Washington State Driver's License
• Ability to travel within the designated territory
  

• Two or more years of experience working in a healthcare environment.
• Experience with EPIC or other electronic health records system
• Bilingual and/or bicultural, English/Spanish or other language commonly spoken by our clients.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.


If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:

• NeoGov Job Application(The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions(The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Letter of Interest

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.
Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.

If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date. To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation."

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign you duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.