Administrative Specialist Ii Downtown Public Health Center

Public Health - Seattle & King County is seeking an Special Duty/TLT Administrative Specialist II to join our vibrant and diverse team at our Downtown Public Health center in the delivery of primary care health services to the county's most vulnerable people. This is a full time position.
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.
Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

• Greet patients, both in person on the phone, and electronically complete registration and check-in.
• Schedule patient visits with appropriate providers and programs.
• Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office.
• Utilize interpreters as appropriate.
• Verify that encounters and paperwork are correct to ensure accuracy and billing.
• Perform general office duties such as copying, and faxing.

Required Qualifications

• Skilled at interacting with respect with people of all backgrounds, including individuals with limited English language skills or living homeless.
• Skilled at handling confidential data and sensitive situations with tact and discretion.
• Detail-oriented.
• Skilled at organizing, prioritizing, problem solving.
• Skilled at communicating and explaining information in a clear, professional and simple manner.
• Open to feedback and making positive changes.
• Able to learn and use multiple computer programs.
• Previous experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
• Able to work successfully both independently and as part of a multi-disciplinary team.
• Reliable in attendance and punctuality.
• Able to read, write, and communicate in English.
• Previous experience working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one year, or equivalent education / training in this kind of work.
• Understanding of inclusive engagement as well as equity and social justice principles -experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

Desired Qualifications

• Basic knowledge of dental practices and terminology.
• Experience with Epic Wisdom.
• Community health experience, education, or training.
• Knowledge and understanding of Trauma Informed Care principles.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply
This position is open to all qualified applicants.
COVID-19 Vaccination Requirement
If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date. To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
Application Process
The following items are required to be considered for this vacancy:

1. NEOGOV/Government Jobs on-line or paper application.
2. Responses to the supplemental questions.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Work Schedule
This position is full time and requires onsite work. Monday - Friday, 8am - 5pm.
Work Location
Downtown Public Health Center 2124 4th Avenue, Seattle, WA
Necessary Special Requirements

• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• Staff may be required to play an active role in the event of a Public Health emergency, which may include changes in responsibilities and working hours.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership
This position is represented by Protec 17 labor union.
Contact
For questions regarding this Recruitment please contact, Ma-Eyongerie Frambo - HR Supervisor at mframbo@kingcounty.gov or 206-263-3587.Employment Type: Special Duty Assignment or Term Limited Temp (TLT)