Administrative Specialist - Cal Lab Account Management

Job Summary

The Administrative Support role is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of SCI’s product and service solutions for key customers in accordance with customer needs and company objectives.

Roles and Responsibilities

• Ensure timely and successful delivery of solutions in accordance with customer requirements
• Responsible for managing CalCloud onboarding, adoption, and adherence of assigned key customers
• Support forecasts, track key account metrics, retention and growth of account assignments
• Support Departmental Director with customer agreements, written and cost proposals
• Prepare reports in support of departmental metrics
• support tasks associated with new client onboarding
• Support data entry and/or updating information for asset management system, CRM, ERP and other business systems as required

Education/Training Requirements

• Associate degree AND 2+ yrs work experience (OR, High School Diploma/GED with 4+ year’s work experience) in professional office environment as administrative support or Customer service.

Other Qualifications:

• Proven ability to multi-task while maintaining attention to detail
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent listening, verbal and written communications skills
• Self-motivated and able to thrive in a fast paced, results-driven environment
• Ability to accept coaching, prioritize competing tasks, flexible
• Critical thinking and problem-solving skills
• Excellent time management skills, Keen attention to detail and adherence to deadlines
• Proficient with Microsoft Office Suite, excel level 2 experience, Google Apps, OneDrive or other collaborative software

Additional Skills

• Collaborative
• Flexible
• People Skills
• Customer Service Focus
• Manage Multiple Projects
• Attention to Detail

Safety

It is SCI’s policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Environment

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. It is not uncommon to support production efforts in any/all production sites and environments.

Appearance

• Business casual

Physical Requirements

• Ability to lift equipment weighing up to 25 pounds
• Bending/squatting/kneeling/stooping/sitting

AAP/EEO Statement

Standard Calibrations, Inc. (SCI) provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In addition to federal law requirements, SCI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Standard Calibrations, Inc. (SCI) expressly prohibits any form of workplace harassment. Harassment based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or over), or genetic information (including family medical history) is illegal and will not be tolerated. Improper interference with the ability of SCI’s employees to perform their job duties may result in discipline up to and including discharge.

Standard Calibrations, Inc. (SCI) reserves the right to vary or amend the duties and responsibilities at any time according to the needs of the company’s business. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. SCI provides cross training and other task training as necessary to ensure all positions can be augmented, supported, or fully covered by multiple employees. SCI employees at any level may be assigned at any time to perform tasks unrelated to their primary job description.

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