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SalaryPosition Information
Specific duties include:
Entering large volumes of data into the automated registration and scheduling system (RecTrac);- Offering in-person and telephone assistance to citizens interested in classes, workshops, special events, camp offerings, programs and facility scheduling;
- Providing information and assistance to customers about fee and payment options, including processing fee reduction applications, payments, auto-debit payments for year-round programs and sending payment reminders;
- Providing customers with alternative classes/camps for eligible applicants, including maintaining and managing program waitlist; and
- Performing administrative tasks, including managing data and compiling specialized reports for staff, maintaining files and records, mailing bills, and creating complex Excel spreadsheets.
The ideal candidate will have strong communication and excellent customer service skills, be organized, significant teamwork experience, a high degree of accuracy and attention to detail, extensive problem-solving abilities, and proficiency in multi-tasking.
Selection Criteria
Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and- Some experience providing administrative support.
Desirables: Preference may be given to candidates with experience in one or more of the following:
- Working in a registration, reservation, or call center environment;
- Receptionist duties and working in a team environment;
- Providing program support in a fast-paced work environment involving stringent deadlines;
- Resolving client’s problems and document outcomes in writing; and
- Using Computer information systems, proficiency with Microsoft Office Suite and/or graphic design.
Special Requirements
Background Check: A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. A pre-hire federal background check and State of Virginia Central Registry check will also be completed before hire.
Additional Information
Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
The official title for this position is Administrative Assistant B.
Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.
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Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.
