Administrative Intern - Information Technology

The City of Ontario Information Technology Agency has an excellent part-time, internship opportunity for a motivated individual interested in gaining valuable training and experience needed to enter the field of Information Technology. The Administrative Intern will assist with supporting IT staff with operational assignments and tasks. This position plays a vital role in the City's ability to effectively and professionally communicate with the public as well as to create a convenience alternative for conducting City business.
The Ideal Candidate
The ideal candidate will have a passion for learning and a desire to gain valuable, hands-on IT experience in a public sector setting. Working alongside technical support staff, the Administrative Intern will be exposed to a wide range of technical assignments and IT projects including the City's IT Help Desk, asset management, e-waste processing, hardware, computer peripherals, desktop rollouts, and software upgrades. As with any internship experience, individuals with a desire to learn as much as possible from experienced employees will have the greatest benefit from their internship experience. We seek candidates that embody the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator, and Public Servant - and the values of the City's Approach to Public Service - Be Committed to the Community; Achieve Excellence Through Teamwork; and Do the Right Thing the Right Way.
Background Check Requirement
As part of their duties, Administrative Interns assigned to Information Technology may be assigned to work in the Ontario Police Department facilities and will have access to Police Department information systems. As a result, employment in this position is subject to the satisfactory completion of a background investigation conducted by the Ontario Police Department. This background investigation will include the passing of a polygraph test. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including but not limited to: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation: Your relatives, references, and acquaintances are asked to comment on your suitability for this position. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated.

The Information Technology Agency
TheInformation Technology Agencyprovides reliable and innovative information solutions to systems and support to improve business operations, performance and outcomes. Information technology impacts all aspects of City operations, efficiency and customer service. Ontario IT is a 24-hour, 7 day a week operation, which provides support of technology solutions used by all City departments and includes IT support services for the Ontario International Airport. Our extensive information infrastructure includes networks, telecommunications, servers, computers, software, and mobile and field equipment. The IT Agency continuously strives to exhibit integrity, professionalism and teamwork and to deliver consistent and reliable IT services.

The City of Ontario
The City of Ontario is a dynamic leading and growing community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario is proud to have the reputation of being a progressive City providing solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works, Financial Services, Human Resources/ Risk Management and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.
We invite you to learn more about the City of Ontario by reviewing the City's website including the City's 2023 State of the City Address to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire!
Please click on other useful links below to learn more about the City of Ontario:
Approach to Public Service(Core values for City of Ontario employees)
Ontario City Employees(Information about City of Ontario benefit plans)
The Ontario Plan(The City's Comprehensive Business Plan for Development) The essential functions typically performed by the Administrative Intern assigned to the Information Technology Department include the following:

• Images and configures computers and other related equipment for City staff.
• Assists with answering the HelpDesk phone line and monitoring online request tickets.
• Troubleshoots technical issues related to software systems, computers, laptops, phones, and other devices.
• Maintains and reviews City equipment asset database.
• Assists with maintaining City surplus and e-waste equipment.
• Assists members of management, professional, and technical staff by performing basic administrative and technical assignments.
• Assists with report creation or data analyses using data from software systems and databases.
• Performs data updates and maintenance using database or GIS software and tools.

Education
Equivalent to completion of two years of college at an accredited college/university with major course work in Computer Science, Computer Information Systems, Management Information Systems, Geographic Information Systems, Business Analytics, Business Administration or a related field.
Proof of successful completion of two years of college coursework must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process.Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications.
NOTE: Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.
Licenses
Valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.
Special Requirements
Basic knowledge of devices such as computers, laptops, mobile phones, and printers. Knowledge of operating systems and programs including Windows and Microsoft Office.
Desirables
Current enrollment in upper division courses of a Bachelor's Degree program or recently graduated from a Bachelor's Degree program related to Computer Science, Computer Information Systems, Management Information Systems, Geographic Information Systems, Business Analytics, Business Administration or a related field.
Knowledge of SQL queries, mapping with the ArcGIS software suite, and/or programming with Python, JavaScript or similar programming languages.
Background Investigation
Candidates assigned to the Ontario Police Department must demonstrate the ability to successfully complete a comprehensive background investigation conducted by the Ontario Police Department. How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Department if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page. Employment Type: Part-Time