Administrative Officer (Customer Relations Manager, Admin Officer) (12-Month Roster)

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WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.govQualifications: Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE FOR GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13, in the Federal service. Specialized experience for this position includes: Demonstrate accomplishment of administrative support services and operations assignments that required a range of knowledge of management principles and labor relations concepts, and project management techniques needed to manage cross- functional work processes. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches in the process of advising management concerning major aspects of personnel, facilities /building management, time management, incident management and safety/security, program requirements. It also includes positions where you demonstrate use of judgment to choose, adapt and interpret appropriate guidelines and apply these guidelines to complex cross functional program issues and problems encountered. Additional examples of specialized experience include representing a team in cross functional labor relation issues including negotiations and acting as a subject matter expert to lower graded co-workers. You may also, on behalf of management, have heard grievances of a cross functional nature and will coordinate and lead local negotiations. At this level, your experience should demonstrate high level skill in communicating effectively, both orally and in writing, to prepare assessments, to conduct meetings, to identify and resolve complex problems and skill in meeting and dealing tactfully and persuasively with others to resolve issues which are controversial/sensitive in nature.
For more information on qualifications please refer to OPM's Qualifications Standards.Education: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.Employment Type: FULL_TIME