Administrative Assistant/Scheduling Coordinator

Woofie’s South Riding Aldie is hiring an administrative assistant/scheduler for our busy Pet Sitting and Mobile Grooming team. The position will be remote with 1 to 2 days coming to the office. The successful candidate will have a passion for animals, strong aptitude to learn and adapt to technology and be extremely detail-oriented and organized as well as a dedication to exceeding customer expectations.

Job Description:

• Responding efficiently and effectively to client emails and phone calls
• Act as a point of contact and source of information to pet sitters and groomers
• Schedule pet sitting appointments using scheduling software.
• Provide explanation of service and pricing estimates for new customers.
• Keep pet grooming notes/vaccinations information up to date
• Assist existing customers with scheduling and billing questions.
• Other administrative duties as assigned

Daily Tasks:

• Answer all phone calls & emails
• Return all voicemails & emails
• Update customer records

Work Expectations

• Ability to work independently with minimal supervision
• Must be able to work on a Weekend.
• Must be able to work afternoon shift of 3pm - 7pm
• Strong aptitude to learn and adapt to technology.
• Comfortable juggling multiple priorities
• High quality and attention to detail
• Impeccable customer service skills
• Can independently compose written emails
• Great communicator, well-spoken and extremely comfortable on the phone

Work environment: Position is remote. Candidate must have strong internet connection and a computer. Any experience in pet related services such as Pet Sitting, Dog Walking, Veterinary Office or Grooming Salon is a plus. Being a resident of the community we service which is South Riding & Aldie as well as being able to walk a dog in times of emergency is a major plus.

If you are comfortable juggling multiple priorities and want to be a part of a growing business please reach out! This position is flexible and offers growth potential!

You are applying for work with a franchisee of Woofie’s, not Woofie’s Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you able to work a Weekend Shift?
• Do you own a pet?
• Do you live in one of the following zip codes 20105, 20151, 20152, 20120, 20121?

Education:

• Associate (Preferred)

Experience:

• Admin: 2 years (Preferred)
• pet related service: 1 year (Preferred)

Work Location: In person