Administrative Assistant/Customer Service

Conklin Oil & Propane provides propane and fuel oil services to Alamance and surrounding counties.

Job Brief

We are looking for a responsible Customer Service and Administrative Assistant to perform a variety of administrative and clerical tasks. Duties include providing support and product/services information to customers, assisting in daily office needs and managing our company’s general administrative activities.

Job Duties:Customer Service

• Answer and direct phone calls
• Assist customers with information
• Identify and assess customers’ needs to achieve satisfaction
• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
• Build sustainable relationship and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solution and alternative within the time limits; follow up to ensure resolution
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Take the extra mile to engage customers

Administrative

• Serve as point person for administrative duties including:
• Billing
• Inventory
• Customer follow up
• Scheduling deliveries
• Open and maintain customer accounts, service records by recording and updating account information
• Implement and maintain office organization and operation systems to ensure high levels of operational effectiveness
• Ensure that all items are invoiced and paid on time
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Knowledge of office management systems and procedures
• Proficiency in MS Office & CRM Systems
• Customer support experience
• Working knowledge of office equipment, like printers and fax machines
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and time management skills with the ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• A creative mind with an ability to suggest improvements
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person