Administrative Assistant, Student Success & Transition Services

Administrative Assistant, Student Success & Transition Services

The Administrative Assistant is an integral part of a team focused on • Monitor and oversee the department calendar and schedule;
promoting the College’s mission, vision and standards of excellence monitor drop-in activity to ensure adequate coverage
through advancing access and success initiatives while providing high- • Manage multiple phone lines, in-person traffic, and
quality customer service and student support. The successful candidate departmental email correspondence
will be responsible for managing administrative and student support • Schedule student appointments; monitor appointment
functions including answering phones; greeting/referring/assisting attendance and follow-up on missed visits
students, visitors, staff, or others; preparing documents and reports; • Enter information into student information systems, early
compiling records; scheduling appointments; organizing and alert platforms, scheduling software and other databases
maintaining information; coordinating events; and analyzing data
including budgetary expenditures. Qualifications:
. Education: High school diploma/GED; Associates Degree in a related
Essential Duties field preferred.

• Provide excellent student service and support that Experience: Minimum one (1) year office, administrative and/or

contributes toward a welcoming environment customer service experience, which includes use and proficient

• Triage and determine appropriate response to student operation of office equipment and computer software and systems

needs/concerns and guide/refer students to campus services (Microsoft Office Suite, web conferencing platforms, multi-line phones

• Answer student questions and explain departmental and/or systems)

College services, processes, procedures and guidelines

• Assist in addressing student concerns; collaborate with staff Review of Resumes to begin 2/12/24

across the College to find resolutions to student issues and
questions and until filled

(Posted 1/29/24)

North Central State College is a great place to work. We offer:

Competitive pay
Medical/Dental/Vision Insurance with low deductibles and low out-of-pocket costs

Contribution towards retirement: 14% for SERS participants; 10.15% for Alternative Retirement Plan participants
Free life insurance

Free long-term disability insurance
Minimum of 2-weeks’ vacation to start

2 Personal days/year
15 Sick days/year

12 holidays plus 2 College paid days/year
Flexible work schedule that includes 3-day weekends and 2 weeks off for holiday break

Free tuition at the College for employee, spouse, and dependents
Tuition reimbursement outside the College for employees

And more!