Administrative Assistant / Receptionist At Dance Studio (Emphasis On Sales)

This position is perfect for an experienced sales or customer service representative with prior experience in youth programming who is motivated to help grow our company and connect our customers with dance services ideal for them.

JOB TITLE: Receptionist & Administrative Assistant (focus on Sales)

JOB LOCATION: Oak Park, IL

EMPLOYMENT TYPE: Full-time (32-40 hours a week) beginning immediately with a period of on-the-job training.

COMPENSATION: Starting pay is $20 per hour.

BENEFITS: Medical, dental, vision insurance, 401K matching, paid sick leave, select paid holidays, studio rental perks, flexible hours on studio off-weeks (approximately 5-7 weeks per year: Spring Break, Summer-Fall Session Break, Thanksgiving Break, Winter Break)

COVID-19 CONSIDERATIONS: Employee vaccination is mandatory due to working with young children. Masking requirements determined by community metrics and local regulations.

REPORTING: This position works alongside other Admin roles at the front desk and reports to the Director. Coordination with Class Instructors occurs daily.

EMPLOYMENT SUMMARY: Dance studio in Oak Park is looking to fill a full-time, Reception & Administrative Assistant position which includes responsibilities of Sales, Customer Service, and Administration.

A typical weekday for this position begins at 2:00pm with office work before customers arrive. This might include responding to customer or internal emails, returning phone calls to current or prospective customers, processing registrations, and general customer account management. Customers arrive for classes between 3:30pm and 8:30pm. This time is spent greeting students, assisting with customer service needs, making retail sales, following up on prospective enrollments or rentals, and giving facility tours. While instructors manage activities inside the classrooms, this position supports the Secondary Admin position in managing the studio lobby, ensuring a safe, clean, and welcoming environment. The evening typically ends around 9:30pm when this position ensures all students are picked up and closes the facilities for the night.

CORE RESPONSIBILITIES:

1. Sales

New enrollments

• Processing registrations
• Trials
• Tours

Retail

• Sizing for dancewear
• Completing merchandise sales if a non-school customer (accepting cash/chk/cc)
• Coordinate closely with Retail Manager
• Handling all merchandise customer service items

Rentals

• Communicate with prospective facility rental clients
• Billing
• Facility preparation
• Coordinate closely with Office Manager for scheduling rental coverage

2. Customer Service

• Lobby supervision & presentation
• Primary customer service
• Phone calls
• Emails
• General customer account management
• Enter account information
• Register and modify student enrollments
• Accept payments
• Place & run tuition charges
• Place & run costume charges
• Audit costume charges (assistants, non-performing, etc)

3. Admin support (Primary Admin)

• Attendance records
• Recommendation Form completion
• Team Invitation completion
• Title slides of recital media
• Studio mailbox
• Additional administrative support as needed

SALES GOALS:

This position has minimum monthly sales goals.

SHIFT SUMMARY:

This position includes primarily weekday afternoon/evening and weekend daytime hours. Hired employee will work 5 days a week and may be scheduled on a varying combination of weekday and weekend days.

A sample schedule might be:

• Sunday 9:30am-5:30 p.m.
• Monday 2:00-9:30 p.m.
• Tuesday 2:00-9:30 p.m.
• Wednesday 2:00-9:30 p.m.
• Thursday 2:00-9:30 p.m.
• Friday off with the exception of special events
• Saturday off with the exception of special events

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Sales, Marketing, Arts Management or related field (extensive working experience in youth programming reception or sales may be considered in lieu of degree)
• Prior receptionist, administrative, or customer service experience required
• Prior sales experience required
• Dance background a strong advantage
• Prior experience working with children an advantage
• Applicants must submit to and pass a background check for working with children.
• Reliable mode of transportation enabling dependable timeliness required

JOB REQUIREMENTS:

• Understanding and enthusiasm for the sales process
• Enjoyment of administrative duties
• Strong attention to written and numeric detail
• Delight in interacting with parents and children
• Composure to clearly communicate policy while de-escalating customer service situations
• Willingness to partake in light housekeeping duties (we have a separate custodial crew overnight)
• Ability to manage groups of 15-30 children
• Knowledge of studio memberships, policies, tuition structure and fees
• Timely, reliable attendance
• A professional approach that aligns with TranscenDance Studios’ Core Values:

- Be solution-focused

- Maintain optimism

- Take action motivated by creating positive, unique, and memorable experiences

- Commit to continuous learning and growth regarding health and safety, industry trends, new technology applications, and knowledge or childhood development

- Always do what is right or most-right

- Work towards the big picture

This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee for this job. Duties, functions, activities or responsibilities may change at any time with or without notice.

TO APPLY, PLEASE INCLUDE THE FOLLOWING:

1. Resume

2. Three references

3. Cover letter including:

• Name
• Address
• Phone
• Email
• Current employment and recent employment history
• Potential conflicts

Thank you!

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Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 37 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• customer service: 1 year (Required)
• sales: 1 year (Required)
• dance: 1 year (Preferred)
• working with children: 1 year (Preferred)

Ability to Relocate:

• Oak Park, IL: Relocate before starting work (Required)

Work Location: In person