Job Overview:
As an Administrative Assistant, you'll be responsible for assisting to the administration and coordination of all day-to-day operations of an assigned Community Association. Your daily responsibilities will include resolving customer service concerns and maintaining communication with Board of Trustees and homeowners.
This opportunity is available at a property inWheeling, Illinois.
Your Responsibilities:
- Provide staff support and guidance to ensure that the needs or desires of the homeowners, Board of Directors, and Community Manager are being addressed.
- Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.
- Process work order requests issued by owners, maintenance team, and Community Manager. Monitor progress of each, following up as needed to close each work order to completion.
- Data entry including contact information, emergency information, and insurance certificates for unit owners. Update information as appropriate and distribute on a quarterly basis.
- Create and distribute communications to homeowners, including scheduled maintenance notices, rule reminders, holiday notices, meeting notices, and other pertinent association business information.
- Maintain office calendar to reflect move-ins and move-outs, deliveries, meetings, inspections, scheduled maintenance, and scheduled time off.
- Faxing, scanning, and filing Association and homeowner's documents as directed by the Community Manager.
- Developing new owner packets including ClickPay and Cable information, data entry for new homeowner and emergency contact, and newly ordered intercom tags.
Skills & Qualifications:
- Associate's degree or higher in Business or a related field, or equivalent experience in an administrative capacity.
- Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
- Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
- Superior oral and written communication skills.