Administrative Assistant Or Customer Service Representative

Immediate Opening in Occupational Medicine

CORE is the recognized leader in Occupational Medicine. Our nationwide occupational medicine platform provides the full spectrum of occupational medicine services to numerous Fortune 500 companies, NASA, and other industry leaders. Since our founding, CORE has focused on providing high quality occupational healthcare services that meet the mission, goals, and values of our clients. This partnership has allowed us to expand into a nationally recognized occupational healthcare provider.

We are looking for an experienced Administrative Assistant or Customer Service Representative to join our team in Baton Rouge, LA. In addition to a rewarding work environment, we offer our professionals competitive benefits and salary. This is a full-time position.

We offer a highly competitive total compensation and benefits package which includes:

• Health
• Dental
• Vision
• Life
• 401(k)
• Six Paid Holidays
• Paid Vacation and Sick Leave
• Long-term disability and short-term disability benefits

To learn more about this exciting opportunity, review the job specifications below:

Position Overview:

Provides administrative support to CORE’s Mobile Testing Division by processing all medical tests performed per our clients’ requests and specifications. The Administrative Coordinator will carry out duties with varying degrees of independence as directed. Job performance requires time management, exceptional Customer Service, and reporting skills.

Principal Duties and Responsibilities (Essential Functions):

• Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
• Provide effective ongoing communication and high-quality Customer Service to all client and clinic contacts
• Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
• Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis.
• Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
• Issue employee letters per client protocols, with special attention to dates of services and logging protocols.
• Monitor employee DOT documents and cards, with special attention to expiration dates.
• Schedule employee physicals, as need.
• Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services.
• Coordinate onsite medical surveillance services when needed
• Facilitate invoice review and verification.
• Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed.

Competencies:

• One (1) to three (3) years of associated work experience in Customer Service or patient care setting, managing patients, health information, and administration
• Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus.
• Customer service orientation
• High degree of accuracy and attention to detail

Education:

• High School Diploma or GED – required

Experience:

• 1 – 2 years minimum of MS Excel skills is required.
• 1 – 2 years administrative support in a fast-paced office environment experience is preferred.
• 1 – 2 years of medical office experience is preferred.

CORE and its affiliates are Equal Opportunity Employers, EOE/ADAAA/AA. Applicants have rights under Federal Employment Laws. Please review the linked posters for more information:

http://www.dol.gov/whd/regs/compliance/posters/fmla.htm

https://www.eeoc.gov/employers/eeo-law-poster

http://www.dol.gov/whd/regs/compliance/posters/eppa.htm