Address
Form of workBGCCA Administrative Assistant
Location: Pierre, SD
Agency: Capital Area Counseling Service
Employment Category: Hourly
Employment Type: Full-time
Benefits: Employer paid monthly premiums for health, dental, and life insurance for the employee; 401K participation with an up to 6% match after meeting eligibility requirements; paid holidays; paid YMCA family membership; and vacation and medical leave
Perquisites: continued education/professional development opportunities and a supportive team environment that promotes staff wellness and self-care
Position Description:
Responsible for implementing and enforcing the policies and procedures of the Boys & Girls Club of the Capital Area, and data entry. Maintaining a clean, positive, fun, safe, and friendly environment in the entry way for parents, families, donors, and all visitors. This person is expected to uphold the Club values inside and outside of the Club. The Club values include teamwork, impact driven, excellence, and good character.
Duties / Responsibilities:
Follow and implement all Front Desk policies and procedures.
Communicate with supervisor, with a sense of urgency, of parents, youth, donors or visitors are upset or need further follow up.
Ensure front desk space is up-to-date, organized, fun, safe, and welcoming.
Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate.
Ensure individual(s) picking-up youth are on the authorized pick-up list; Ensure no individual(s) on the non-authorized pick-up list are permitted to pick-up youth.
Distribute documentation and reports to parents/guardian.
Record monies received in receipt book and be accountable for ensuring that all monies received each day correlate directly with all receipts written for the day.
Track and report on member program participation for each space within the Club.
Responsible for the membership entry as applicable in the Club's member software system.
Update member data in the member tracking software and in the members' paper membership files.
Send out all birthday cards, make recognition calls, and find ways to recognize youth through the front desk.
Call youth by their name and greet with a "hello" and "goodbye"
Accurately record all facility attendance and ensure all members are scanned in and accounted for on a daily basis.
Teach manners and other life skills and opportunities for youth while entering the Club and at the front desk.
Perform clerical functions as assigned by supervisor, including, but not limited to, preparing membership cards, checking voicemail messages, filing, typing and scanning reports, and assisting in tasks involved with bulk mailings, printing, labeling, and mailing birthday postcards on a monthly basis.
Attend monthly all staff meetings, biweekly one-on-one meetings and biweekly team meetings.
Assist your supervisor in creating performance plan goals and accomplish them by the end of each trimester.
Provide feedback to supervisor on daily operations and how processes at the front desk can improve.
Perform other relevant duties as assigned.
Required Skills / Abilities:
High level organizational skills
Friendly, personable and able to communicate well in person and through the phone
Ability to multi-task and work in a fast-paced environment
Ability to work between the hours of 10-7 (School Year) and 7:30am-5:30pm (Summer); Monday-Friday and Club special events as assigned
Strong verbal and written communication skills.
Ability to act independently, with good judgment
Ability to work effectively as part of a team
Must have valid drivers license
Education and Experience:
High School Diploma or Equivalent
Customer service experience preferred
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
