Administrative Assistant

Gaffney Funeral Home, Pierce County's oldest funeral services company, was founded by Conrad Hoska in 1883. His tradition of caring for families began in those early days of the Washington Territory and was built on helping families to remember and say goodbye. Those same early traditions of caring for those that called on him continue today at Gaffney Group locations in Western Washington.

It is no secret that the backbone of our success is our dedicated, professional staff. Our goal is for all of our associates to work together to provide a seamless experience for each family, from the time of prearrangements, to at-need services, to the selection of markers and monuments, and into the time of aftercare. We currently have an immediate opening for an Administrative Assistant at our Sumner Voiles Funeral Chapel location. This is a full-time position with an industry leading benefits package in Sumner with hours being Monday through Friday from 8:30 AM to 5 PM.

Operations employees at Gaffney Group are caring and empathetic team members skilled in the art of the coordination and conducting of funeral and cremation wishes as chosen by our client families. Operations employees are responsible for the coordination of funeral director tasks required for all client family arrangements and the logistical, technical and ceremonial skills necessary to complete them. Responsibility for specific tasks may vary depending on the needs and tasks of the company workflow.

DAILY TASKS TYPICAL OF AN ADMINISTRATIVE ASSISTANT
Duties may include but are not limited to:
1. Answer the phone in a gentle and warm manner and route calls appropriately.
2. Greet visitors and guests warmly and make them feel welcome in a funeral home setting.
3. Maintain company software system with new client information and records, and enter older death records when schedule allows.
4. Update and maintain website with new client information.
5. Receive and/or process payments.
6. Process client files for follow up, future contact and subsequent archival.
7. Prepare periodic reports and/or simple financial analysis.
8. Draft correspondence.
9. Maintain fax machine and route documents to appropriate personnel.

BASIC TRAITS AND SKILLS YOU NEED TO BE EFFECTIVE
1. Ability to work individually and as part of a team.
2. Strong attention to detail.
3. Excellent communication and organization skills.
4. Ability to multi-task and work in a fast paced environment.
5. Problem solving skills.
6. Willingness to volunteer for extra tasks as needed to help the overall team.
7. Professional in speech, manner and dress as befits a funeral home setting.

COMPUTER SKILLS YOU WILL NEED
1. Strong MS Word and MS Excel skills (required and tested)
2. Type 55 wpm and 10 key by touch at 180 kpm
3. Basic MS Outlook, Access, PowerPoint, Publisher skills (required and tested)
4. Ability to navigate Internet for research and online software use
5. Working knowledge of a Windows environment
6. Previous use of SRS Procession preferred but not required

QUALIFICATIONS
1. High school diploma, GED or completion of a diploma training program at a college or technical school.
2. Office management background preferred

To apply, please submit a cover letter and resume via the online messaging system or Gaffney Group, 1002 S. Yakima Ave., Tacoma, WA 98405 (Attn: Human Resources) no later than 3/31/2024. When submitting electronically, please send only Word (.doc or .docx) or Acrobat (.pdf) formats. All other formats received will be discarded without notification. NO CALLS PLEASE!!!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Funeral Home: 1 year (Preferred)

Work Location: In person