Account Resolution Counselor

Job no: 493546
Work type: Administrative (Full Time)
Location: Hybrid (3-4 Office / 1-2 Remote)
Categories: Business/Accounting/Finance

Job Title:Account Resolution Counselor

Reporting Relationship: Billing Coordinator

Unit: National & Global

Department: Student Account Services

Campus Location: NGM Building

Summary of Position: The primary purpose of the Account Resolution Counselor is to assist non-enrolled students with creative solutions for their past due balance with the university and to encourage re-enrollment when appropriate. The Counselor will assure the accuracy of accounts, seek resolution with students, submit accounts to collection agencies, and provide excellent customer service to both students and agencies.

Duties and Responsibilities

• In house Collections:
  • Conduct initial account balance verification upon student completion or withdrawal from the university
  • Provide options to allow students to make payment arrangements for account balances using defined procedures
• Track students through referral to collection agencies upon discontinuation of in-house collection efforts
  • Determine the appropriate student list
  • Submit accurate information
• Timely responses to external inquiries including transcript requests and agency balance verifications
• Communicates effectively and provides timely follow-up to ensure excellent service is provided to both internal and external customers
• Foster informative, efficient, friendly, accurate and customer-centered relations with students in the collections process
• Maintain accuracy of write-off subsidiary in relation to agency records

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associate's degree or the work equivalent

Experience

• Two (2) years' experience in a related field, collections experience preferred.

Required Skills

• Knowledge in Microsoft Office applications
• Be a resourceful problem-solver/analytical thinker.
• Work with a high degree of accuracy
• Maintain composure and project confidence during difficult conversations.

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 03 Jan 2024 US Eastern Standard Time
Applications close: 03 Feb 2024 US Eastern Standard Time