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Form of workJob Description
Prestigious Financial Service Company is seeking a Senior Customer Issue Resolution Specialist to manage complex and sensitive customer issues within our recovery department.
This is a non- customer facing role with primary focus on case review within Credit Cards.
Location: West Des Moines, IA
Work mode: Hybrid (3 days in the office)
Anticipated duration: 18 month contract
Shift: Monday- Friday
Responsabilities:
• Manage complex and sensitive customer issues such as estate care resolution (life events), remediations, and settlements.
• Assess wide-ranging customer circumstances, conduct extensive research, and determine appropriate courses of action.
• Manage and support the control step within the recovery department.
• Serve as the last stop in the settlement review process.
• Focus primarily on case review within the Credit Cards department
• Document and communicate findings effectively
• Manage stakeholder relationships with customers, family members, legal representatives, and business partner.
Requirements:
• 2+ years of relevant professional experience.
• Proficiency in root cause analysis.
• Understanding of credit cards, with a focus on the credit card department.
• Experience in payment research.
• Exposure to litigation, specifically civil procedure.
• Familiarity with partnering with 3rd party law firms.
• Ability to work independently and demonstrate resourcefulness.
• Background in an enterprise/corporate environment.
• Experience with EXCEL is highly valuable in this role.
#8824
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionThis is a non- customer facing role with primary focus on case review within Credit Cards.
Location: West Des Moines, IA
Work mode: Hybrid (3 days in the office)
Anticipated duration: 18 month contract
Shift: Monday- Friday
Responsabilities:
• Manage complex and sensitive customer issues such as estate care resolution (life events), remediations, and settlements.
• Assess wide-ranging customer circumstances, conduct extensive research, and determine appropriate courses of action.
• Manage and support the control step within the recovery department.
• Serve as the last stop in the settlement review process.
• Focus primarily on case review within the Credit Cards department
• Document and communicate findings effectively
• Manage stakeholder relationships with customers, family members, legal representatives, and business partner.
Requirements:
• 2+ years of relevant professional experience.
• Proficiency in root cause analysis.
• Understanding of credit cards, with a focus on the credit card department.
• Experience in payment research.
• Exposure to litigation, specifically civil procedure.
• Familiarity with partnering with 3rd party law firms.
• Ability to work independently and demonstrate resourcefulness.
• Background in an enterprise/corporate environment.
• Experience with EXCEL is highly valuable in this role.
#8824
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
