Account Manager

Account Manager
The Account Manager plays a crucial role in building and maintaining strong relationships with our clients, understanding their needs, and providing tailored solutions to meet their objectives. This role requires a combination of sales expertise, strategic thinking, and outstanding communication skills. The Account Manager will be responsible for managing a portfolio of accounts, driving revenue growth, and ensuring customer satisfaction through proactive engagement and exceptional service delivery. This is a Contract to Hire opportunity located near Aurora IL.
Responsibilities:

• Develop and maintain strong relationships with key stakeholders and decision-makers within assigned client accounts.
• Understand client objectives, challenges, and priorities to identify opportunities for upselling, cross-selling, and delivering value-added solutions.
• Serve as the primary point of contact for client inquiries, concerns, and escalations, ensuring prompt resolution and exceptional customer service.
• Collaborate with internal teams, including sales, marketing, and product development, to develop customized solutions that address client needs and drive business growth.
• Conduct regular business reviews with clients to review performance, discuss opportunities for improvement, and explore new ways to add value.
• Identify and pursue new business opportunities within existing accounts to expand revenue streams and increase account penetration.
• Prepare and deliver sales presentations, proposals, and contract negotiations to secure new business and renewals.
• Track and analyze key account metrics, including sales performance, customer satisfaction, and retention rates, to assess account health and identify areas for improvement.
• Stay informed about industry trends, market conditions, and competitive activities to anticipate client needs and maintain a competitive edge.
• Maintain accurate records of client interactions, sales activities, and account updates using CRM software.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in sales, account management, or a related role.
• Proven track record of success in managing client relationships and achieving sales targets.
• Strong interpersonal skills and the ability to build rapport and trust with clients.
• Excellent communication skills, both verbal and written, with the ability to effectively present ideas and influence decision-making.
• Strategic thinker with the ability to identify opportunities and develop creative solutions to meet client needs.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office applications.
• Willingness to travel occasionally for client meetings and industry events, as needed.

Job Details:

• Contract to Hire
• Monday-Friday
• Pay is $24- $28 an hour depending on experience

If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
 
Pay Details: $24.00 to $28.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.