Account Coordinator

The Account Coordinator position will work closely with the Sales team to ensure that our customers are provided with the highest quality of service. The ideal candidate will have superior customer service sales skills and must be highly organized and able to prioritize. We are growing rapidly across North America, and our Account Coordinators must thrive in a fast-paced environment. 
Responsibilities:  

• Support in the selling and administration of various AV, Networking and Integrated Security Systems, as well as supporting internal team members (outside sales, project management and service department) in the sale of these services.   
• Review and assess client requirements, prepare BOM, and quotations for end-user clients and team members 
• Responsible for obtaining client approvals and supporting team members with all sales queries  
• Responsible for sales administration within D365  
• Work collaboratively with Operations, IT, Engineering, and other corporate departments to drive success of our services.
• Provide a timely and accurate response to customers’ required proposal and/or bid circumstance 
• Follow up on all sales leads and maintain system, opportunities, and forecasting. 
• Strong communication skills with the ability to engage with customers and team members. 
• Possesses a positive attitude, self-motivated, passionate, committed to success and quality. 
• Perform additional duties as required 

Required Qualifications:

• High school education or equivalent, required
• Minimum of 2 years of experience with integrated security systems
• 1 year of customer service experience
• Advanced proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 2 years of experience.

Preferred Qualifications:

• Experience with Microsoft Dynamics 365 a plus
• Experience with project / quoting software a plus
• Excellent written and verbal communication, as well as interpersonal skills
• Excellent organization and attention to detail
• Able to work independently, manage time effectively, and work with multiple deadlines
• Post-secondary education in electronics, electrical, or equivalent would be considered an asset
• Experience in a technical sales role, producing quotes, estimates, and project design would be an asset

Professional Competencies:

• Ability to operate in a collaborative work environment.
• Excellent interpersonal skills including customer service skills
• Strong organizational skills
• Adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays, or unexpected events
• Ability to work effectively under deadlines and time constraints
• Ability to organize workload for effective implementation
• Ability to solve practical problems and carry out responsibilities under minimal supervision.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually minimal. Travel for this position is estimated at up-to approximately 10-15%

Pay Range: $24.00ph - $28.85ph DOE
Benefits:
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.  Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan.  Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.
 

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.

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