Intake Coordinator - Sleep Solutions

Research shows that people generally apply to jobs only if they think they meet 100% of the qualifications in the descriptions. UI Health Ventures is committed to considering ALL candidates, even if you don’t meet 100% of the listed qualifications. We look forward to receiving your application and are always looking to find the right person – 100% qualified or not.

UIHV (University of Iowa Health Ventures) is growing, and segregate for the University of Iowa Healthcare (UIHC) system. We’re a portion of the system that is expanding in scope, developing new opportunities, and collaboratively working to improve all aspects of Healthcare in the Iowa Corridor area and beyond – while maintaining UIHC’s values and commitment to excellence.

Position Summary

Due to its continued growth, UI Sleep Solutions is seeking an experienced, internally driven, and reliable Intake Coordinator. The ideal candidate will have critical thinking skills, will demonstrate initiative, and be detail-oriented. This position is responsible for providing exceptional care while assisting patients and referral sources with the equipment requested. In addition to providing a fun and challenging work environment, UI Sleep Solutions offers a very competitive wage and benefits, which may include:

• 401(k) with up to 6% company matching
• Health, dental, and vision insurance
• Long-term and short-term disability
• Life insurance
• Flex spending
• Paid holidays
• Paid Time Off (PTO)

Position Responsibilities

• Patient admission to UI Sleep Solutions services, including all aspects of the admission process including, but not limited to:
  1. Entering patient information to/from EMR & billing platforms.
  2. Verification and explanation of insurance benefits – and out-of-pocket expectations.
  3. Reviewing admission/intake forms with patient and/or family.
  4. Work with referral sources to make sure adequate documentation is received for patient’s coverage and benefit.
• Communication with patients regarding ongoing supply needs, assisting in the creation of delivery tickets based on patient needs.
• On-going documentation requirements including, but not limited to:
  1. Signed delivery tickets and/or tracking numbers based on patient requests.
  2. Yearly documentation requirements.
  3. Compliance reports & continuous patient interactions noted.
• Performing general receptionist duties and customer service.
• Understand and dispense items requested within the store, handling money responsibly and posting accurately.
• Maintain knowledge of and compliance with payer and regulatory standards related to CPAP and BiLevel CPAP.
• Participate actively in UICH quality assurance programs.
• Maintains confidentiality and adheres to UICH’s Code of Conduct.
• Perform other duties as assigned.

Education Requirements

Experience & Job Requirements

• Effective interpersonal and team-based skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills, including in person and via remote (phone, video, etc).
• Computer data entry skills.
• Dependable and trustworthy with the handling of money.
• Dependable transportation to/from work.
• Ability to lift 20 lbs, two times in a row from floor to counter.

Desired Qualifications

• Durable Medical Equipment Experience
  1. Brightree experience preferred
• EMR Experience – Epic preferred
• Experience with, or understanding of, how health benefits work (Deductibles, Co-Insurances, Maximum Out of Pocket, etc)

Competencies: Yearly Evaluation & Attention

• Core Value (ICARE)
  1. Innovation: the ability to actively seek creative ways to solve problems. Ability to actively seek new and imaginative ways to move forward.
  2. Collaboration: Ability and desire to work cooperatively with others on a team. Ability to demonstrate interest, skill, and success in getting groups to work together.
  3. Accountability: Ability to behave ethically, act openly, and with integrity, taking responsibility for one’s actions.
  4. Respect: Ability to honor diversity and recognize the worth and dignity of every person.
  5. Excellence: Ability to pursue and achieve excellence.
• Competencies Dealing with People
  1. Communication: Ability to ensure information is passed to appropriate individuals. Ability to keep informed those who need to be informed.
  2. Oral Communication: Ability to express oneself clearly in conversations and interactions with others.
  3. Customer Orientation: Ability to demonstrate concern for satisfying external and internal customers.
• Competencies Dealing with Business
  1. Conceptual Thinking: Ability to find effective solutions by taking a holistic, abstract, or theoretical perspective.
  2. Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Self-Management Competencies