Account Coordinator, Email & Sms Marketing

As the Account Coordinator of Email and SMS Marketing Manager at GR0, you have the unique opportunity to play a pivotal role in a fast-paced, ambitious, and high-growth team. Based in our Los Angeles headquarters, you will be hands-on in building and fostering best-in-class Email and SMS programs for our clients, utilizing your excellent management skills, entrepreneurial spirit, strategic thinking, and capability to establish and oversee day-to-day tasks and projects that drive growth. GR0 is looking for an Email Marketing & communication enthusiast with a track record of delivering bespoke and extraordinary client support.

As a Account Coordinator, you will be responsible for supporting the Team Lead in providing stellar customer service to 12-15 clients, each with their unique goals, varying strategies and objectives, and perhaps competing priorities. You will be responsible for putting together weekly and monthly reporting for each client and analyzing the data to determine what is working and what the opportunities for growth are. You will work closely with our design team to make sure that every campaign we send is aligned with the client's brand and feedback. 

Strategic thinkers and cross-functional project managers who embrace the grind and possess otherworldly communication and diplomacy skills will excel in this role and add to our blossoming company culture. By working in a best-in-class Email and SMS program, you will drive growth and customer retention, ultimately contributing to GR0's long-term success.

If you're interested in being part of a special and rapidly GR0ing team with a collective mission to bring our customers joy, we encourage you to apply!

What you'll do:

• Facilitate design feedback between the client and our designers.
• Manage and track your projects and schedule through Monday.com project management platform. 
• Set up campaigns and automations and proof and QA every aspect to ensure 100% error-free execution.
• Analyze and track data to identify trends and uncover new opportunities to maximize the performance of email campaigns and achieve customer acquisition, conversion, and growth goals. 
• Pull weekly and monthly reporting for clients. 
• Leverage marketing automation, CRM, and other eCommerce technologies to support campaign execution (Google Analytics, Klaviyo, HubSpot, Attentive etc.)

What you'll bring:

• 1+ years of experience in technical email marketing, with e-commerce preferred.
• Knowledge of Klaviyo and/or other email and SMS Marketing tools like Attentive, Postscript, eMarsys, Dot and Mailchimp.
• Understanding of digital marketing principles, specifically email marketing best practices.
• Strong organizational and prioritization skills with the ability to think strategically, creatively, and analytically.
• High attention to detail, deadlines, and accuracy with minimum supervision.
• An eye for design is a plus!
• Positive attitude and ability to operate in a very rapidly changing environment with ambiguity; requires being scrappy.
• The ability to effectively resolve problems and/or roadblocks independently as they occur and knowing when escalation is necessary.

Who you are:

• You are deeply passionate about email marketing and all things digital marketing.
• You always put your clients first and are energized by collaborating with and serving them.
• You embrace learning in and contributing to a rapidly growing startup.
• You place high importance on transparency, accountability, and communication.
• You are adept at juggling competing deadlines and priorities with ease while remaining self-motivated and attentive to detail and accuracy.
• You are comfortable in a fluid environment with a high tolerance for ambiguity and dynamic change.
• You obsess over analytics and adjust your approach based on what's working and what's not.

What does the hiring process entail?

• Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 30-minute video call, we'll discuss your career journey and professional motivators while learning about GR0 overall and the Email & SMS Marketing, Account Coordinator opportunity.
• Stage 2 (Hiring Manager Interview) - Your first video interview will be with our Team Lead, Email & SMS Marketing, Jordan Erickson, who will gauge your potential to excel in the role and provide you with the chance to clarify expectations with your possible future manager.
• Stage 3 (Leadership Panel) - The second-to-last conversation of the interview process is always a leadership panel with our SVP of Finance Kevin Hwang and our VP of Content, Bridget Reed.
• Stage 4 (Co-Founders Connect) - The last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder, Kevin Miller, and our Chief Growth Officer and Co-Founder, Jon Zacharias.
• Stage 5 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you'll accept!

What's in it for you:

• A Unique Opportunity  - Work for a rapidly growing company alongside next-level talent in a respectful, inclusive, diverse, and inspiring environment. #GR0Together
• Shared Financial Success - GR0 believes strongly in equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total annual compensation for this entry level role is en $65,000 as well as equity + 401k.
• Health and Family Benefits - GR0 offers comprehensive medical, dental, and vision coverage options for GR0ers and their families. 
• Flexible PTO - We know that rest is vital to your wellbeing and career success, so we give you the flexibility and trust to take it when you need it.

$65,000 - $65,000 a year

Headquartered in Los Angeles, California, GR0 is an award-winning digital marketing agency focused exclusively on igniting organic growth for direct-to-consumer and business-to-business startups and established brands. GR0 empowers these brands to build powerful online brands using a highly technical, best-in-class approach that delivers value and experience to consumers, and engagement and sales for brands. 

GR0's notable awards and achievements include: 

Glassdoor's "Top CEOs" (2021)

Clutch's "Top 100 Fastest Growing Companies" (2022)

Comparably's "Best Places to Work in Los Angeles" (2021, 2022)

Comparably's "Best Company for Career Growth" (2021)

Built In's Moxie Women in Tech Awards (2021, 2022)

At GR0, we put our people above all else. We promote an environment that celebrates diversity, fosters openness, and encourages conversations around what makes us different to further learn from one another. GR0 is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.