Customer Service Specialist

Customer Service Specialist – Huntley, IL

$21-$24/hourly

Our company is an integrated provider of building products for state-of-the-art kitchen renovations. Our company manufactures and distributes a variety of technical product offerings for the kitchen space including custom cabinets for designs, as well as smart appliances. We also fabricate and install custom countertops with a broad product offering including granite, engineered marble, quartz, and solid surfaces.

Our organization has partnered with America’s largest homebuilders for almost 50 years and has built a lasting reputation for value, quality, and service. During this period, our company has expanded manufacturing and distribution facilities strategically around the U.S. Our unique ability to provide products and services for both residential and commercial markets make it an ideal fit for all kitchen needs.

We are growing and looking to add a Customer Service Specialist to our team. The Customer Service Specialist will support both our internal and external customers to deliver exceptional customer support while increasing customer satisfaction.

Responsibilities:

· Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting sales, manufacturing and shipping operations

· Take customer orders either directly from customers or account managers

· Place orders on a timely basis for purchases of materials and supplies to be used in production

· Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions

· Prepare quotations for new sales and repair of client's equipment

· Provide information for sales, production and accounting as needed

· Create and update reports as needed for sales personnel

· General administrative and clerical support

Requirements:

· Bachelor’s degree required

· At least one year of Customer Service or purchasing experience

· Excellent Microsoft Office (including Word, Excel, PowerPoint)

· Excellent written and verbal communication

· Ability to properly prioritize activities

· Strong math and problem-solving skills