(390) Computer Support Help Desk (Onsite It) - Level I (Cl)

• Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties
• This is a 1st Shift onsite with flex start 7/8amam- 5/6pm
• 6767900  Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time)

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. 
• TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

• Knowledge of computing and networking concepts and fundamentals-
• Experience with AV/Conference Room support is required
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• knowledge with agile methodology
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Founded in Oregon and Servicing the U.S. from Manufacturing, Aero space, Semi Conductor, Electronics. Circuit Board Contractors I.T., Hardware and Software Engineering. We are a women owned business with our founder having over 30 years experience and contacts in these Industries. Let us help you with your next career move send all resumes to our email and we will promptly get busy on your career change. Welcome to our site www.stafffinders.com Best wishes on you next move forward in your career. call today 503 617 2979