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Form of workJob Description
Job Title: Workstation Specialist
Location: Harrisburg, PA- (Onsite)
Duration: 6+ Months
***This requisition requires only a virtual interview via Teams with video-enabled***
*** local candidates to the Harrisburg, PA Area***
***Do not resubmit candidates from previously released req #s 695925, 705836 & 717510.***
***100% Onsite***
Job Responsibilities:
Required Skills:
Location: Harrisburg, PA- (Onsite)
Duration: 6+ Months
***This requisition requires only a virtual interview via Teams with video-enabled***
*** local candidates to the Harrisburg, PA Area***
***Do not resubmit candidates from previously released req #s 695925, 705836 & 717510.***
***100% Onsite***
Job Responsibilities:
- There is metered, onstreet/parallel parking in front of and around the building. PennDOT is not responsible for parking costs.
- The work hours for this position will be 8 AM – 4:30 PM with an half hour "working" lunch. Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg.
- This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Required Skills:
- Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +).
- Develop, test, maintain PC images.
- Experience supporting PC's in a large domain environment.
- Install and configure PC hardware and peripherals.
- Repair PC's by replacing hard drives, motherboards, memory, etc
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's
- Knowledge of Active Directory and experience troubleshooting GPO's and name resolution
- Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)
- Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- Experience integrating Macintosh systems into an Active Directory Domain environment.
- Scripting with VBS and PowerShell
- Configuration Management Console queries and reporting
- SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize
- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
- Microsoft Certification.
- Able to communicate in a clear manner.
- Change oriented – improve processes and confront difficult circumstances in creative ways
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
- Strong team player – collaborate with others, be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
