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Form of workJob Description
Job Title: Workstation support Specialist,
Location: Harrisburg, PA
Duration: 5 Months
Notes: ***This requisition requires only a virtual interview via Teams with video-enabled.***
Job Description:
Required Skills:
Additional Notes:
Location: Harrisburg, PA
Duration: 5 Months
Notes: ***This requisition requires only a virtual interview via Teams with video-enabled.***
Job Description:
- Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg.
- This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
- Monitor incident queues for issues and take ownership and assist customers as required.
- Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams.
- Monitor and report on PC issues, escalate issues; work with other teams including
- SCCM, Active Directory, Security, and the IT Service Desk.
Required Skills:
- Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +).
- Develop, test, maintain PC images.
- Experience supporting PC's in a arge domain environment.
- Install and configure PC hardware and peripherals.
- Repair PC's by replacing hard drives, motherboards, memory, etc.
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- Knowledge of Active Directory and experience troubleshooting GPO's and name resolution.
- Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools(SCCM remote, RDP, ARD)
- Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- Experience integrating Macintoshsystems into an Active Directory Domain environment.
- Scripting with VBS and PowerShell
- Configuration Management Console queries and reporting.
- SCCM OSD Task Sequences,thorough understanding of the irimplementation and how to create and optimize.
- Experience using the MicrosoftDesktop Optimization Pack(MDOP) technologies and Microsoft Deployment Tool Kit(MDT).
- Microsoft Certification. Highly desired 2 YearsAble to communicate in a clear manner.
- Change oriented – improveprocesses and confront difficult circumstances in creative ways.
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
- Strong team player – collaborate with others, be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
Additional Notes:
- This team member will report daily 100% onsite to the 4th floor of The Keystone
- Building (located at 400 North Street, Harrisburg, PA 17120).
- There is metered, on-street/parallel parking in front of and around the building.
- PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM – 4:30 PM ; half hour lunch hour can be taken anytime between 11 AM – 12:30 PM.
- Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.
